Cisco Voice Engineer - 6 To 9 Years - Bengaluru

Job Description

• The Voice Engineer will be part of Resolution team responsible for proactive voice infrastructure management of the Global voice infrastructure which includes Cisco Call Manager Call Center Voice Recording Cybertech Verint Audio Conferencing Avaya Unity Voice mail systems Trader Voice platforms IPC Unigy ISR Hoots
• Monitoring Infra External Connectivity s Clients Vendors Multimedia Polycom AMX Crestron etc
• Monitoring the Voice Equipment s deployed globally using Monitoring tools
• Troubleshooting and Resolution to any production issues monitoring or user reported Track and document production issues
• Ensuring production issues are worked on within agreed SLA SLT Owning an issue to provide resolution
• Escalating complex and critical issues to Leads in timely Working with networking product vendors and telecoms service providers with regards to production issues
• Follow global change management procedures and best practices for implementation
• Engineer should have a working knowledge of industry wide best practices Change management Incident management Release management
• Establish and maintain effective working relationships with internal and external technical business and support groups including vendor partner relationships
• Document and maintain accuracy of standard operating procedures and best practices for areas of responsibility

Primary Skills

• The Voice Engineer will be part of Resolution team responsible for proactive voice infrastructure management of the Global voice infrastructure which includes Cisco Call Manager Call Center Voice Recording Cybertech Verint Audio Conferencing Avaya Unity Voice mail systems Trader Voice platforms IPC Unigy ISR Hoots
• Monitoring Infra External Connectivity s Clients Vendors Multimedia Polycom AMX Crestron etc
• Monitoring the Voice Equipment s deployed globally using Monitoring tools

Secondary Skills

• Engineer should have a working knowledge of industry wide best practices Change management Incident management Release management
• Establish and maintain effective working relationships with internal and external technical business and support groups including vendor partner relationships
• Document and maintain accuracy of standard operating procedures and best practices for areas of responsibility