TCS present an excellent opportunity for Network Data
Job Location: Kolkata, Chennai
Experience required : 6-10 yrs
Skills: CISCO, Paloalto, Load blanacer, Fortinet, Wireless
Virtual drive: 27-Nov-25 (Thursday)
Must-Have**
- Good knowledge in routing, switching and Palo Alto
- Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security.
- Remote access solution implementation and support such as IPSEC VPN
- Understanding of DNS/DHCP
- Ability to work with vendor support to resolve client issues
- Experience with Command Line Interfaces to manage computer equipment
- Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.
- Maintain accurate time and records in all service tickets as performed.
- Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets.
- Communicate with customers as needed regarding ticket progress, changes or agreed outages.
- Escalate service requests that require engineer level support in a timely fashion to prevent breech of SLA.
- Work with all team members to implement and improve Company best practices.
- Perform fast turnaround of customer requests.
- Perform network administrative duties on-site weekly.
- Communicate effectively with the customer regarding issues and potential problems.
- Report to management potential problems with customer's computers, configurations and/or environment.
Good-to-Have
Inflowbox,SD WAN, F5 load balancer
