Job Requirements
About the Role
The Circle Head NRI is a senior leadership role within the Retail Banking division, responsible for NR Business development business for the region which includes driving New-to-Bank (NTB), NRI customer acquisition and cross selling of revenue products across the region through multiple channels, including branches and dedicated NRI frontline officers (Relationship Managers and Acquisition RM-NRI). The role involves close collaboration with product and operations teams to ensure effective customer acquisition, servicing, and relationship deepening. With full P&L ownership, the role contributes significantly to the strategic objectives of the branch banking channel.
Key Responsibilities
Primary Responsibilities
- Lead and manage a team of NRI Relationship Managers (RMs) and Acquisition RM-NRI across the zone.
- Recruit, retain, and develop NRI RMs and Acq RM NRIs, including tracking KRAs and productivity metrics.
- Drive customer acquisition and engagement across key NRI segments such as seafarers, NR associations, corporate salary accounts, chartered accountants, and offshore/local NRI communities.
- Promote referrals to the BOC (Branch Outside Country) channel for customers residing abroad.
- Build NRI CASA (Current Account/Savings Account) balances, enhance FX remittance volumes, and increase product penetration among existing customers.
- Ensure consistent product and process training for NRI frontline teams and branch staff across the region.
- Maintain high standards of sourcing quality, FTNR (First Time Not Right) rates, and KYC compliance.
- Manage customer-centric operations and ensure service delivery meets defined quality norms.
Secondary Responsibilities
- Evaluate and refine growth strategies based on competitor analysis and feedback from various channels and customers.
- Facilitate a customer-centric branch channel and work towards achieving or exceeding Net Promoter Score (NPS) targets.
- Monitor and support branch network expansion in alignment with the defined business plan.
Managerial & Leadership Responsibilities
- Attract and retain top-tier talent for key roles within the reporting structure.
- Monitor employee productivity, hiring quality, and attrition rates, and implement necessary improvements.
- Enable teams to achieve growth targets by providing strategic direction and operational support.
What We Are Looking For
Education
- Graduation: Any discipline (Full-Time)
- Postgraduation: MBA / PGDM (Preferred)
Experience
- Minimum 12 years of relevant experience in branch banking
Skills and Attributes
- Proven leadership and team management capabilities
- Strong understanding of NRI banking products, customer behaviour, and regulatory frameworks (e.g., FEMA)
- Strategic thinking and business acumen.
- Excellent communication, interpersonal, and stakeholder management skills
- Ability to drive performance through structured planning and execution
- Customer-centric mindset with a focus on service excellence and operational efficiency
