Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Key Responsibilities
CICS Installation, Configuration & System Design
- Install, upgrade, and maintain CICS Transaction Server using SMP/E, including regions, RDO resources, SIT/PLT/transaction definitions, and related components.
- Design and configure CICS architectures (TOR/AOR/FOR models, region structure, pipelines, TCPIPSERVICES, web service enablement).
- Build and maintain CICS startup JCL, PROCs, DFHxxx parmlib settings, exits, and subsystem interfaces.
CICS Operational Support
- Provide daytoday support for CICS regions, including startup/shutdown, monitoring, troubleshooting, and recovery.
- Manage and maintain VSAM datasets, PDSE libraries, temporary storage queues, transient data queues, and log streams.
- Support CICSrelated started tasks and ensure proper integration with z/OS services.
Security & Systems Integration
- Configure and maintain RACF profiles for CICS resources (transactions, programs, files, terminals, URIMAPs, JVM servers).
- Ensure security standards for regions, users, connections, certificates, and web endpoints.
- Support integration with DB2, MQ, Java workloads, and USS applications.
Monitoring, Metrics & Performance Tools
- Use MainView, Splunk, MXG, and z/OS tools to monitor performance, analyze metrics, and detect trends.
- Identify performance issues, perform dump analysis, and troubleshoot transaction delays, storage violations, abends, and resource contention.
Unix System Services, zFS & Java/JVM Support
- Support USS/zFS file systems for CICS web services, Java workloads, and pipeline/URIMAP resources.
- Configure, tune, and troubleshoot Java applications and JVM servers running under CICS or z/OS.
- Assist application teams in deploying and optimizing Java programs or middleware hosted in CICS environments.
Automation & Event Handling
- Implement automation for CICS operations using NetView/System Automation (SA) and OPS/MVS.
- Build automation rules for region monitoring, response messaging, failure detection, and recovery actions.
Required Qualifications
- 7-12+ years experience supporting CICS TS on z/OS.
- Handson experience with:
- CICS installation, region design, configuration, and maintenance
- Started tasks, RACF resource classes, SMP/E
- VSAM cluster creation/maintenance and PDSE libraries
- USS/zFS, Java, and JVM configuration under z/OS or CICS
- Experience using monitoring tools and metric pipelines such as MainView, Splunk, and MXG.
- Strong JCL and REXX scripting skills ability to automate tasks and streamline support processes.
Preferred / Nice to Have
- Knowledge of CICSPlex SM (CPSM) policies, WUI setup, workloads, and routing.
- Experience supporting web services (SOAP/REST) inside CICS via URIMAP/PIPELINE.
- Understanding of DB2/CICS and MQ/CICS integration patterns.
- Familiarity with OMEGAMON for CICS or other advanced monitoring tools.
- Awareness of WLM policies affecting CICS workloads.
Core Competencies
- Analytical problem-solving and strong diagnostic skills.
- Excellent communication and partnership with application, infrastructure, and operations teams.
- Strong documentation, process discipline, and change management.
- Ability to work under pressure during incidents and critical releases.
Success Measures (KPIs)
- Stable, high-performing CICS regions with minimal outages.
- Effective deployments and reduced applicationrelated issues.
- Strong SLA compliance for transactions and response time.
- Reduced manual effort through automation and tooling improvements.
- Clean security and compliance posture for CICS resources.
Who You Are
Required Qualifications
- 8+ years experience supporting CICS TS on z/OS.
- Handson experience with:
- CICS installation, region design, configuration, and maintenance
- Started tasks, RACF resource classes, SMP/E
- VSAM cluster creation/maintenance and PDSE libraries
- USS/zFS, Java, and JVM configuration under z/OS or CICS
- Experience using monitoring tools and metric pipelines such as MainView, Splunk, and MXG.
- Strong JCL and REXX scripting skills ability to automate tasks and streamline support processes.
Preferred / Nice to Have
- Knowledge of CICSPlex SM (CPSM) policies, WUI setup, workloads, and routing.
- Experience supporting web services (SOAP/REST) inside CICS via URIMAP/PIPELINE.
- Understanding of DB2/CICS and MQ/CICS integration patterns.
- Familiarity with OMEGAMON for CICS or other advanced monitoring tools.
- Awareness of WLM policies affecting CICS workloads.
Core Competencies
- Analytical problem-solving and strong diagnostic skills.
- Excellent communication and partnership with application, infrastructure, and operations teams.
- Strong documentation, process discipline, and change management.
- Ability to work under pressure during incidents and critical releases.
Success Measures (KPIs)
- Stable, high-performing CICS regions with minimal outages.
- Effective deployments and reduced applicationrelated issues.
- Strong SLA compliance for transactions and response time.
- Reduced manual effort through automation and tooling improvements.
- Clean security and compliance posture for CICS resources.
Being You
The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can Expect
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact Join us and help shape what's next.
Get Referred!
If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.
