Job Description Chief of Staff (Reporting to CEO)
Location: Bangalore
Experience: 10+ Years
Role Summary
The Chief of Staff will act as a strategic advisor and execution partner to the CEO, driving planning, operational governance, cross-functional alignment, and executive communication. This role requires strong analytical capability, global delivery exposure, stakeholder influence, and the ability to convert strategy into action.
Key Responsibility Areas
1. Strategic Planning & Execution
- Drive strategic planning and execution in collaboration with the CEO and leadership team.
- Translate the CEO's vision into annual and quarterly organizational plans.
- Align priorities across business units and ensure timely delivery of strategic initiatives.
2. Program Governance & Operations
- Establish and manage operating frameworks and enterprise-wide governance systems.
- Lead organizational Rhythm of Business (RoB) including QBRs, MBRs, and leadership reviews.
- Improve operational efficiency through process optimization and performance oversight.
3. Data-Driven Insights for CEO Decision-Making
- Consolidate business data across functions into clear executive dashboards.
- Identify trends, risks, and opportunities based on data insights.
- Provide actionable recommendations to support informed CEO-level decisions.
4. Customer & CXO Communication and Influence
- Represent the CEO's office in key customer and partner interactions.
- Prepare executive-level communication, messaging, and business narratives.
- Manage escalations and influence global CXO stakeholders with strong executive presence.
5. Global Delivery & Sales Collaboration
- Partner with global delivery and sales teams to ensure alignment between sales commitments and delivery capabilities.
- Support pipeline, revenue, margin, and forecast reviews.
- Drive customer satisfaction and delivery excellence across global programs.
Qualifications & Experience
- 10+ years of experience in strategy, delivery governance, PMO, consulting, or CEO office roles.
- Experience working with global delivery, sales, and cross-functional senior leaders.
- Strong analytical, communication, storytelling, and stakeholder management skills.
- Proven ability to lead complex programs and influence outcomes without direct authority.
Key Competencies
- Executive presence & CXO communication
- Business analytics & dashboarding
- Program governance & operational rigor
- Strategic thinking & execution excellence
- Stakeholder management across global teams
