About the role
The Chief of Staff is of strategic importance, catalysing executive effectiveness, organisational alignment, and development. From high-energy startups to large-scale businesses, this role needs to serve as a key collaborator to the Leadership, making sure priorities are executed, and strategic projects remain on track.
As a Chief of Staff, you will work very closely with senior leaders, mainly the Head of Americas.
Your main job will be to:
- Help leaders stay focused on important work
- Make sure plans are executed
- Keep projects, people, and communication aligned
This role is a mix of:
- Strategy support
- Executive Assistant work
- Business operations
You help leaders by taking care of planning, coordination, and follow-ups so they can focus on big decisions.
Working Hours
You will work from 4:00 pm to 12:00 am IST.
This timing helps you work live with US teams.
You should be comfortable managing your time and working independently.
How you'll make an impact
- Act as a trusted advisor to senior leaders
- Help turn ideas into action
- Be a bridge between leadership and teams
- Handle both big-picture strategy and day-to-day execution
- Work behind the scenes, but your work will affect the whole company
- In startups, you may support fundraising, product planning, and team issues
- In larger companies, you may focus more on communication, coordination, and alignment
Key Responsibilities
Strategy & Planning
- Help leaders define long-term goals
- Make sure goals are clear, measurable, and aligned across teams
- Remove blockers so teams can execute
Executive & Operational Support
- Organise town halls and internal meetings
- Prepare agendas and presentations
- Manage calendars, travel, and expenses
- Take routine work off leaders plates
Communication
- Clearly explain company goals to teams
- Share the right information with the right people
- Help leaders make faster and better decisions
Project Management
- Manage cross-team projects
- Track progress, risks, and deadlines
- Ensure projects are delivered on time
Decision Support
- Do research and prepare summaries for leaders
- Provide data and insights to support decisions
- Act as a second opinion for leadership
Presentations
- Improve PowerPoint slides for clarity and impact
- Ensure presentations are professional and easy to understand
Meetings
- Plan executive meetings
- Set agendas and track action items
- Ensure follow-ups actually happen
Stakeholder Management
- Work directly with senior leaders, teams, and partners
- Collect updates and push work forward without always involving the CEO
- Maintain alignment across teams
Role Expectations & Mindset Required
This role:
- Has undefined problems and no fixed playbook
- Requires comfort with change and ambiguity
- Needs strong people skills and emotional intelligence
- Involves handling confidential and sensitive topics
- Requires influencing people without direct authority
You must be:
- Discreet
- Objective
- Flexible
- Comfortable switching between strategy and execution
What is in it for you
- Close exposure to senior leadership
- Influence on important company decisions
- Opportunity for future leadership roles
- Chance to make a real impact
- Flexible working setup
Must-have Experience
- 710 years of experience in IT services, consulting, SaaS, or operations/strategy roles
- Worked closely with CXO-level leaders
- Led cross-functional projects
- Experience working with US clients
- Comfortable working across time zones
- Strong project management experience
- Experience in fast-growing, changing environments
Required Skills & Qualifications
- Bachelor's degree (Business, Engineering, IT, or similar)
- Excellent written and verbal communication
- Strong analytical and business thinking
- High emotional intelligence
- Strong organization and follow-through
- Ability to handle confidential information
- Comfortable with unclear situations
- Skilled with tools like Microsoft 365, Jira, Confluence, CRM tools
Nice to have
- Previous Chief of Staff or CEO Office experience
- MBA or similar degree
- Project management certifications (PMP, Six Sigma, etc.)
- Experience with SAP or ServiceNow
- Exposure to sales ops, M&A, or global expansion