Triple
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:
- Selectively recruiting the top 1% of industry professionals
- Delivering in-depth training to ensure peak performance
- Offering superior account management for seamless operations
Embrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring.
Summary
We are seeking a highly experienced Chief Medical Scribe (Team Leader) to lead a team of 10-15 medical scribes supporting a multi-specialty US-based clinic. This role blends hands-on scribing expertise with operational leadership, ensuring high-quality clinical documentation, efficient workflows, and strong provider satisfaction.
The ideal candidate will have deep experience in US healthcare documentation, proven ability to manage distributed teams, and strong communication skills to interface directly with physicians and stakeholders.
This role reports to the Operations Head and plays a critical role in driving accuracy, turnaround time (TAT), and overall team performance.
Responsibilities
Team Leadership & Operations Management
- Manage and oversee a team of 10-15 medical scribes (live + offline)
- Plan and execute shift scheduling and resource allocation based on client requirements (US time zones)
- Monitor and drive productivity metrics (charts per day, TAT, utilization)
- Ensure optimal distribution of workload between Live scribing and Offline scribing.
- Act as the primary escalation point for operational challenges
Hands-on Scribing & Process Expertise
- Actively contribute to scribing (live and/or offline) as needed
- Maintain a strong understanding of multi-specialty workflows
- Ensure accurate and timely documentation within EHR systems such as eClinicalWorks (ECW), Epic, and other specialty-specific systems
Quality Assurance & Compliance
- Own and drive QA processes, including regular audits of charts and feedback loops and error correction
- Maintain and improve documentation accuracy standards
- Lead HIPAA compliance training and adherence
- Identify trends in errors and implement preventive measures
Client & Stakeholder Management
- Serve as the primary point of contact for US physicians/clients
- Drive provider satisfaction through responsiveness and quality delivery
- Handle escalations, feedback, and continuous improvement initiatives
- Align team performance with client expectations and SLAs
Hiring, Training & Performance Management
- Conduct interviews and participate in hiring decisions
- Design and deliver training programs for new hires
- Develop SOPs, templates, and best practices
- Manage performance through regular evaluations, coaching and feedback, and performance Improvement Plans (PIPs) where needed
Metrics & Performance Ownership
Own and drive key success metrics:
- Documentation accuracy %
- Turnaround Time (TAT)
- Provider satisfaction scores
- Team utilization and productivity
- Error rates and rework trends
Qualifications/Skills
Experience
- Minimum 5+ years in medical scribing (US healthcare required)
- Minimum 3+ years in team leadership/people management
- Experience managing remote teams supporting US clients
Technical & Domain Skills
- Strong expertise in medical terminology across multiple specialties and clinical documentation standards
- Hands-on experience with EHR systems (ECW, Epic preferred) and Communication tools (Slack, Zoom)
- Understanding of HIPAA compliance and data security protocols
Leadership & Communication Skills
- Strong ability to lead, mentor, and scale teams
- Excellent written and verbal communication skills (client-facing)
- Ability to manage cross-cultural communication (India–US) effectively
- High ownership mindset with focus on process improvement and efficiency
