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Chief Manager / AGM - Information TechnologyJob Description JOB OVERVIEW: We are seeking a highly experienced and strategic ServiceNow Program Manager / Platform Lead with 15+ years of experience in enterprise IT delivery, including ServiceNow implementation, migration of legacy applications (e.g., SharePoint, Lotus Notes, custom-built apps), and people management. The ideal candidate must have significant exposure to GxP-regulated environments, strong experience in leading application modernization initiatives, and driving digital transformation programs in the pharmaceutical domain. KEY STAKEHOLDERS: INTERNAL KEY STAKEHOLDERS: EXTERNAL REPORTING STRUCTURE: Will report to Chief Information Office (Central Partner Functions) QUALIFICATION: - BE / BTech in CS or IT mandatory. Masters in relevant field preferred - One or multiple of the below certifications preferred: a. ServiceNow Certifications: Certified System Administrator (CSA), Certified Implementation Specialist, and Certified Application Developer (CAD) preferred. b. Project Management Certifications (PMP / Prince2 / Agile SAFe) preferred. EXPERIENCE: - 15+ years in enterprise IT, with 8+ years in leadership roles driving platform strategy and digital transformation. - Proven success in migrating legacy applications to modern platforms and leading large-scale IT transformations in regulated industries (e.g., pharma, life sciences). CORE SKILLS: - Strong expertise in enterprise platforms, workflow automation, and integration frameworks. - Hands-on with emerging technologies: AI/ML, RPA, Low-Code/No-Code, Cloud-native solutions, and Analytics. - Deep understanding of compliance, data integrity, and change management requirements. - Strong leadership, stakeholder management, and communication skills. Leadership Qualities: - Strategic thinker with ability to balance long-term vision and short-term deliverables. - Strong collaboration skills to influence stakeholders and drive decisions in global matrix organizations. - Proven track record in managing cross-functional teams, vendors, and partners effectively. KEY ROLES & RESPONSIBILITIES: - Define and drive the enterprise platform strategy and roadmap aligned with business priorities. - Evaluate, pilot, and adopt new technologies (AI, RPA, LCNC, Analytics, Cloud) to deliver business value. - Partner with business leaders to identify digital opportunities and co-create scalable solutions. - Establish governance, best practices, and compliance frameworks for platform adoption. - Lead cross-functional teams and vendor partners to deliver projects on time and within budget. - Ensure regulatory compliance (GxP, 21 CFR Part 11, Annex 11, ALCOA+) in all relevant IT systems. Essential Qualification QUALIFICATION:
- BE / BTech in CS or IT mandatory. Masters in relevant field preferred
- One or multiple of the below certifications preferred: a. ServiceNow Certifications: Certified System Administrator (CSA), Certified Implementation Specialist, and Certified Application Developer (CAD) preferred. b. Project Management Certifications (PMP / Prince2 / Agile SAFe) preferred. EXPERIENCE:
- 15+ years of total experience in enterprise IT, with 8+ years in ServiceNow platform leadership roles.
- Strong background in migrating legacy tools (e.g., SharePoint, Lotus Notes, Excel, Custom .NET/Java apps) to ServiceNow-based applications.
- Proven experience delivering end-to-end platform transformations in the pharmaceutical / life sciences industry.Full time
