Chief Human Resources Officer

Group CHRO (Chief Human Resources Officer) Radical Minds Group (RM + RMT)

Location: Gurgaon, India (WFO | Preferred: Gurgaon/Delhi NCR)

Reporting To: Co-Founder & Executive Director (day-to-day)

Dotted Line: Founder & Group Managing Director

Works Closely With: Chief Operating Officer (daily execution alignment)

Industry: BPO/Contact Center + IT Services / AI-ML Products

This is a high-visibility leadership role with direct accountability for building a scalable hiring engine with strong cost discipline, and strengthening governance, culture, and performance across the Group.

About Us

Radical Minds Technologies Pvt. Ltd. (www.radicalminds.in / www.radicalmindsbpo.com) is a leading BPO and Contact Center organization operating since 2010, serving clients across Travel, Hospitality, Aviation, BFSI, Healthcare, Retail, Logistics, Crypto, E-commerce, PSU/Govt. and more. Today, the majority of our portfolio is driven from the India domestic market, delivering large-scale customer service, sales, collections, and back-office operations including across multiple locations.

RMT Engineering Pvt. Ltd. (www.rmtengg.com) is our IT & AI/ML arm, building products and accelerators such as Conversational AI (Voicebots/Chatbots), Agent Assist, Dialer Suite, QMS, Executive Dashboards/Analytics, CRM and Contact Center Technology, along with product engineering and IT services for global clients.

Together, Radical Minds + RMT Engineering offer a unique BPO + Tech blend unlike traditional BPOs that rely entirely on third-party technology enabling stronger governance, automation-led efficiency, better visibility, and scalable delivery.

We are also actively investing in international markets over the last 1+ year, building on-ground presence and growth momentum in the US and UK/Europe, while continuing to scale strongly in India.

Role Overview

We are looking for a Group CHRO to lead the complete HR gamut for Radical Minds Group (RM + RMT). This is a high-ownership CXO role responsible for Talent Acquisition, Bulk Hiring, ER, Engagement, HR Ops, HRMS, Compliance, Performance Management, Governance, and Leadership/Succession planning across multiple locations and business units. The CHRO is expected to run a structured governance cadence and publish board/CXO-ready HR dashboards with clear POA and measurable outcomes.

Because Radical Minds operates a high-scale contact center environment where hiring is continuous, we will evaluate candidates very strongly on their Recruitment/Bulk Hiring capability with strong TAT discipline and cost governance, while also expecting solid strength across all other HR domains.

Key Responsibilities

1) Talent Acquisition & Workforce Planning (High priority)

• Own end-to-end hiring for BPO + support functions + leadership roles, and enable hiring for RMT Engineering (tech/product/data roles)
• Build a predictable hiring engine: sourcing mix, assessments, selection standards, TATs, offer-to-join conversionwhile maintaining strong cost discipline.
• Manage vendor ecosystem (when required) with strict governance and ROI discipline
• Ensure readiness for rapid ramp-ups, seasonal spikes, and multi-location scaling

2) Employee Relations (ER), Engagement & Culture

• Own ER end-to-end: discipline, grievances, policy adherence, stability across sites
• Build engagement programs with measurable impact on attrition and productivity
• Strong control on IR-sensitive situations with maturity and fairness

3) HR Operations, HRMS & Compliance

• Drive HR ops governance: onboarding, exits, attendance discipline, documentation, audits
• Improve HRMS adoption, data hygiene, and reporting accuracy across locations
• Ensure statutory compliance discipline and process rigor

4) Performance Management & Leadership Capability

• Implement KPI-based performance management: goals reviews improvement plans outcomes
• Build capability programs for TL/AM/Manager layers and leadership bench strength
• Drive succession planning and internal mobility wherever possible

5) Budgets, Dashboards & Board-Level Reporting

• Own HR budgets with ROI logic: manpower planning, hiring cost, engagement budgets, productivity levers
• Build and present leadership dashboards (weekly/monthly/quarterly)
• Must be strong in Excel + PPT to present numbers, insights, glide paths, and POA to Founder/CXOs/Board

Ideal Candidate Profile

• 25+ years overall HR experience (preferred), with senior leadership exposure
• Strong BPO/Contact Center HR experience (Domestic is mandatory); international exposure is a plus
• Proven bulk hiring track record at scale (monthly hiring numbers) with strong offer-to-join conversion and TAT discipline.
• Proven ability to handle multi-location HR and high-scale bulk hiring
• Strong hands-on capability across Recruitment, ER, Engagement, HR Ops, HRMS, Compliance
• Excellent in Excel + PPT, comfortable presenting to CXOs/Board
• Humble, grounded, team-first, high ownership, and execution-driven
• Must be willing to work WFO from Gurgaon (not a flexi/remote/hybrid role)

Role Level / Compensation

This is a Group CHRO role. Final compensation and structure including designation will be based on the candidate's existing/previous profile/experience and Founder's discretion.

How to Apply

Email your CV to: [Confidential Information]

Subject: Application Group CHRO (Gurgaon)

Along with your CV, please include a short cover note covering:

1. Hiring scale handled (monthly bulk hiring numbers + locations)
2. Domestic BPO HR depth + any international exposure (if any)
3. ER/Engagement outcomes (attrition/stability improvements)
4. Your high-level first 90-day plan as Group CHRO
5. Earliest possible joining date / notice period.