Job Purpose
Lead TLC DigiTech commercial businesses, drive forward the vision for the organization with Chairman & Directors, drive growth & desired profitability, provide strategic oversight to all the functions and lead ongoing transformation of the organization.
Key Responsibilities
- Build TLC's growth strategy in alignment with the Chairman's vision
- Responsible for the performance of the commercial functions to ensure achievement of overall business targets
- Drive sales growth at optimal cost from established business lines with complete ownership over revenue and EBITDA margins
- Identify suitable growth opportunities; and oversee operational financial health, resource allocation, and risk management
- Ensure alignment and synergy across all functions for cohesive operations
- Equip the org to reach to changing markets, customers and technologies; and drive transformation programs
- Build a culture of continuous innovation to enhance efficiency through respective functional leaders
- Provide professional development support, ensure high productivity and engagement of the leadership team and act as a guide/mentor for their continual development
- Participate in critical hiring & employee development by mentoring leadership and continuous performance evaluation
Key Skills & Qualifications
- Education: MBA / BE / any other relevant discipline. Preference will be given to CA / Other professional degrees
- Experience: 15+ years of experience with a current multi geography leadership role in a luxury hospitality company with P&L responsibility. Additional expertise in technology and digital.
- Skills:
- Hospitality domain and tech, financial knowledge
- Entrepreneurial thinking
- Global perspective and overseas business building
- Team building and talent development
- Excellent inter-personal skills
Compensation
- Competitive with possibility of long-term stock appreciation incentives
About Us
TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space.
Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors provide a seamless, single-window solution for our customers.
Our technology stack includes:
- CRM built on Salesforce and Heroku
- End-to-end integration managed via MuleSoft
- Mobile applications developed on the Ionic hybrid platform
- Omni-channel contact centres integrated with voice, chat, WhatsApp, Facebook Messenger, email, social, web, and SMS
TLC ensures compliance and statutory audits through Big Four global accounting firms and adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications.
We are proud members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leading industry bodies.
For more information, please visit www.tlcgroup.com.
