Job Description
Job Title: Chief Delivery Officer / EVP Global Delivery
Key Responsibilities:
Delivery Leadership & Governance
- Drive execution of large, complex client engagements across Infra, AI, Cloud, CRM and ERP.
- Establish robust governance frameworks with clear KPIs, SLAs and escalation protocols.
- Ensure predictable, profitable, and high-quality delivery across geographies.
Leadership Hiring & Management
- Build and manage a strong leadership including Delivery Heads, Solution Architects and Program Leaders.
- Mentor and develop delivery leadership for succession planning and scalability.
- Drive accountability, execution rigor and customer focus within the delivery organization.
Presales & Solutioning
- Partner with Sales & Account Management in deal qualification, solution design and proposal making.
- Lead solution architects in crafting winning responses for RFPs/RFIs.
- Ensure delivery feasibility and profitability are well-integrated into the sales cycle.
Partnerships & Ecosystem Development
- Build alliances with technology partners, ISVs, hyperscalers and consulting firms.
- Co-create go-to-market strategies with ecosystem partners.
- Generate joint revenue opportunities through partnerships.
Business Leadership
- Provide strategic direction across Infra, AI & Analytics, CRM, ERP and Cloud Transformation.
- Drive revenue growth and profitability by aligning delivery outcomes with business goals.
- Strengthen alliances with technology partners (Salesforce, SAP, OEMs) to enhance delivery capability.
Customer Engagement & Relationship Management
- Build trusted relationships with CXO and VP-level stakeholders in client organizations.
- Act as a strategic advisor and consultative partner to customers for technology and transformation initiatives.
- Drive account expansion opportunities by aligning customer needs with delivery capabilities.
Operational & Financial Accountability
- Own Delivery P&L, ensuring margins are met or exceeded.
- Optimize workforce planning, utilization and resource deployment.
- Drive efficiency through automation, AI-driven delivery and global delivery models.
Key Skills & Competencies
- Proven ability to hire, lead and mentor senior delivery leaders and solution architects.
- Strong presales expertise with hands-on experience in RFP responses, solutioning and client presentations.
- Strong CXO/VP-level relationship management with a consultative and outcome-driven approach.
- Experience in delivery P&L ownership for portfolios > $100M.
- Ability to balance execution rigor with strategic business growth.
Qualifications & Experience
- Bachelor's degree in engineering / technology; MBA preferred.
- 20+ years in IT Services with at least 810 years in global delivery leadership roles.
- Demonstrated expertise in multi-service line delivery (Infra, AI/Analytics, ERP/CRM, Cloud Transformation).
- Strong presales and client engagement experience with proven deal-win track record.
