Ensures all company and brand standards for culinary operationsespecially those related to Italian cuisineare fully implemented and consistently upheld.
Works collaboratively with all employees in a supportive, flexible manner, always prioritizing the overall success of the hotel and guest satisfaction.
Maintains in-depth knowledge of authentic Italian ingredients, artisanal products, regional specialties, and current market availability; sources fresh and local ingredients wherever possible.
Oversees and verifies all incoming food products, ensuring quality, freshness, and alignment with order sheets and receiving standards.
Coordinates with all satellite kitchens regarding mise-en-place, Italian specialty items, production schedules, and ingredient supply requirements.
Regularly conducts yield tests to minimize wastage and ensure that all Italian recipes in Scala (or hotel recipe systems) are accurate, current, and cost-effective.
Leads and enforces proper food portioning standards to control costs without compromising quality or authenticity.
Closely monitors section requirements and ensures timely, accurate requisitions of Italian food items based on menu needs and volume forecasts.
Observes food preparation, cooking methods, presentation standards, portion sizes, and garnishing techniques to ensure compliance with prescribed Italian culinary standards.
Estimates consumption of Italian food items and manages purchases or requisitions accordingly.
Develops innovative Italian dishes and seasonal menu items while upholding authenticity and modern culinary trends.
Enforces strict sanitation, hygiene, and food safety standards across all Italian kitchen sections.
Ensures implementation of all relevant touches of the brand, including Food & Beverage Top 20 standards.
Responds effectively to Guest Satisfaction / Consumer Audit results, ensuring necessary improvements are implemented.
Ensures exceptional guest service by guiding all guest-facing culinary employees to deliver the brand promise consistently.
Ensures internal customer service excellence for other departments.
Handles guest complaints and inquiries courteously and efficiently, following through to ensure complete resolution.
Maintains positive and professional interactions with guests, colleagues, and all hotel stakeholders.
Administrative Responsibilities
Ensures Italian culinary operations align with the hotel's corporate strategy and implements hotel action plans within the department.
Assists in preparing and updating the Italian Kitchen Departmental Operations Manual.
Conducts regular departmental briefings and meetings in the absence of the Executive Chef / Executive Sous Chef.
Financial Responsibilities
Assists in maximizing productivity through effective multi-skilling, multitasking, and flexible staff scheduling to meet financial goals and guest expectations.
Monitors productivity levels and supports cost management strategies related to food, utilities, and payroll while ensuring efficient use of kitchen equipment.
Encourages the adoption of new technologies and kitchen equipment that enhance productivity and streamline processes.
People Responsibilities
Leads, supervises, and mentors all Italian Kitchen employees, ensuring they perform their duties according to hotel policies and legal guidelines.
Ensures punctuality, grooming, uniform standards, and overall professional appearance of all team members.
Assists in creating and posting weekly work schedules aligned with business needs and performance indicators.
Develops skills of Italian kitchen employees through structured training, coaching, and development initiatives.
Delegates tasks appropriately to trained staff members who are equipped to meet performance standards.
Coordinates effective departmental training programs with the Training Manager.
Encourages creativity and innovation within the Italian kitchen team and recognizes contributions to operational success.
Supports annual Performance Development Discussions and assists employees in achieving professional development goals.
Upholds The People Philosophy and reinforces the organization's values and cultural characteristics.
Ensures employees understand and adhere to hotel rules, regulations, and policies.
Ensures compliance with fire, safety, hazard, and security regulations.
Other Responsibilities
Ensures consistently exceptional guest service from all Italian culinary team members.
Ensures internal service standards are met for all departments interacting with the Italian kitchen.
Handles guest and internal customer inquiries courteously and efficiently, ensuring issues are resolved to satisfaction.
Maintains positive working relationships and promotes teamwork across all levels.
