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Chat support - Process Consultant

2-7 Years
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  • Posted a month ago
  • Over 200 applicants
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Job Description

Job Summary:

We are looking for a customer-focused Chat Support Executive to manage credit card-related queries via live chat. The role demands excellent written communication skills, multitasking ability, and a strong sense of customer service to resolve queries on the first contact.

Job Highlights:

  • Handle credit card-related queries via live chat (dual chat platforms)
  • Assist customers with applications, billing, disputes, rewards, and more
  • Ensure first-contact resolution with a customer-first mindset
  • 5 days working with fixed weekend off
  • Night shift role

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via chat
  • Resolve billing, application, and dispute issues accurately
  • Maintain a high level of customer satisfaction and adhere to quality standards
  • Navigate multiple systems to retrieve necessary data during chats
  • Ensure timely follow-ups for unresolved issues
  • Support cross-functional processes and escalate issues as required

More Info

Job Type:
Employment Type:
Open to candidates from:
Indian

About Company

Incorporated in 2006, Black and White Business solutions Pvt Ltd has gradually developed today into a leading provider of manpower for some of the fortune 500 companies for their junior/ middle / senior and executive requirements. At Black and White Business Solutions, our sole job is to find individuals who are driven to succeed, and match them with companies that know how to reward success.Considered one of the top recruitment firms in Bangalore. We are the pioneer of organized recruitment services in India. Over the years we have played the role as preferred recruitment partners to multinationals and leading Indian businesses which enabled us to emerge as the leading recruitment brand nationally. We follow 360 degree holistic view of a candidate’s qualification, experience and most important personality traits. We boast on the fact that we and have helped careers of over thousands of professionals through our work. Devoted to both clients and candidates, we power the world of work.

Job ID: 122722313