Job Description

Lease Find Below Details About The Job Opening

Work Locations: Hyderabad

Employment Type: Candidates will be on Artech payroll and will work for our client.

Interview Mode: Face-to-Face

CTC: Case-to-case basis

Role & Responsibilities

Handle customer interactions through Chat Support

Resolve customer queries with professionalism and empathy

Deliver accurate and timely resolutions

Maintain quality and customer satisfaction metrics

Document customer interactions effectively

Manage multiple chat conversations simultaneously

Key Requirements

Excellent written communication skills in English

Good typing speed and typing accuracy

Strong communication skills

Customer-focused mindset

Prior chat support experience is an advantage

⭐ Preferred Experience

Chat-based customer support

Healthcare, insurance, or managed care processes

CRM tools and chat platforms

Important Details

5 days a week.

Rotational week-offs

100% Work from Office

Employee Benefits

Two-way cab facility (within a 40 km radius via nodal points)

1 month training program at the client site before moving to production

Skills: Customer Care, Voice Non Voice, Chat Support

Experience: 0.00-3.00 Years