Chat Support Executive
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lease find below details about the job opening :
Work Locations: Hyderabad
Employment Type: Candidates will be on Artech payroll and will work for our client.
Interview Mode: Face-to-Face
CTC: Case-to-case basis
Role & Responsibilities:
Handle customer interactions through Chat Support
Resolve customer queries with professionalism and empathy
Deliver accurate and timely resolutions
Maintain quality and customer satisfaction metrics
Document customer interactions effectively
Manage multiple chat conversations simultaneously
Key Requirements:
Excellent written communication skills in English
Good typing speed and typing accuracy
Strong communication skills
Customer-focused mindset
Prior chat support experience is an advantage
⭐ Preferred Experience:
Chat-based customer support
Healthcare, insurance, or managed care processes
CRM tools and chat platforms
Important Details:
5 days a week.
Rotational week-offs
100% Work from Office
Employee Benefits:
Two-way cab facility (within a 40 km radius via nodal points)
1 month training program at the client site before moving to production
Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
At Artech, we are empowering talent by connecting potential with opportunities through applied human intelligence. We empower our teams to maximize the impact of their intellect, through a performance oriented, diverse, flexible, and inclusive work environment supported by our continuous learning and development focus.
Job ID: 153745767
Skills:
Chat Support
