Key Responsibilities
- Handle customer queries via Email and Live Chat
- Provide accurate information about products, services, and policies
- Resolve customer complaints in a professional and timely manner
- Maintain proper documentation of customer interactions
- Ensure high customer satisfaction and quality standards
- Follow company guidelines and compliance policies
- Meet daily productivity and response time targets
Required Skills
- Excellent written communication skills in English
- Good typing speed and grammar knowledge
- Basic computer knowledge (MS Office, CRM tools)
- Strong problem-solving skills
- Ability to handle multiple chats simultaneously
- Customer-focused and patient attitude
This job is provided by Shine.com
