Chat Support

Customer Service Representative – Non-Voice (Chat Support)

Location: Gurugram || Noida

Employment Type: Contract - (6 months)

Work Mode: 100% Work from Office

Experience: 1–2 Years

CTC: Up to ₹3 LPA (Based on experience)

About the Role

We are looking for customer-centric and detail-oriented Customer Service Representatives (Chat Support) to deliver exceptional customer experiences through digital communication channels. The role requires strong written communication, problem-solving abilities, and a commitment to providing timely and accurate resolutions while maintaining the highest standards of customer service.

Key Responsibilities

• Handle inbound customer interactions through chat in a professional, courteous, and empathetic manner.
• Understand customer concerns, identify appropriate solutions, and ensure timely issue resolution.
• Deliver a seamless customer experience while meeting quality, productivity, and customer satisfaction (CSAT/NPS) targets.
• Accurately document customer interactions in internal systems and CRM tools.
• Adhere to established processes, compliance guidelines, and quality standards.
• Effectively manage multiple chat conversations simultaneously while maintaining accuracy and response quality.
• Escalate complex customer concerns to appropriate teams when required.
• Contribute to continuous process improvements and maintain a customer-first approach.

Eligibility Criteria

Educational Qualification

Eligible: BA, B.Com, B.Sc, MBA

Not Eligible: B.Tech / BE, M.Tech, MCA, BCA

Experience

• 1–2 years of experience in Customer Service or Customer Support.
• Prior experience in Chat Support or Non-Voice processes will be an added advantage.

Preferred Skills

• Excellent written communication skills in English.
• Strong typing speed with high accuracy.
• Ability to multitask and handle multiple customer interactions simultaneously.
• Good analytical and problem-solving skills.
• Familiarity with CRM applications and chat support tools.
• Exposure to Healthcare, Insurance, or Managed Care processes is preferred.
• Strong customer handling and interpersonal skills.

Employment Terms

• Initial 6-month Contract-to-Hire (C2H) engagement.
• Contract extension and permanent employment opportunities will be based on individual performance and business requirements.
• Mandatory rotational shifts and rotational weekly offs.
• 100% Work from Office.
• Regular attendance and punctuality are essential.
• Adherence to scheduled breaks, productivity, and quality metrics is mandatory.
• Public holidays will be governed by business and process requirements.
• Non-availability of company transportation will not be considered a valid reason for delayed reporting.

Training

• Comprehensive 1-month classroom and process training at the client location.
• Candidates who successfully complete the training program will transition to the production environment.

Transportation

• Two-way cab facility available through designated nodal points within a 40 km radius.
• Transportation will operate based on predefined nodal routes and schedules.

Compensation & Benefits

• Fixed Annual CTC:
• ₹2.88 LPA (Candidates without PF history)
• ₹3.00 LPA (Candidates with PF history)
• ₹1.82 LPA (Freshers - Fixed - Non Negotiable)
• 
  
• Two-way transportation facility.
• Structured onboarding and training.
• Opportunity for contract extension and conversion to permanent employment based on performance and business requirements.
• Professional work environment with exposure to global customer support operations.

Important Note

• Meals are not provided by the organization.
• Candidates should be comfortable working in rotational shifts and a 100% office-based environment.
• Only candidates meeting the eligibility criteria will be considered for the selection process.

Interested candidates may send their updated CV or reach out directly:

Email:[HIDDEN TEXT]

Phone: +91 8109272595 (Mohammad Bilal)

Contact Person: Mohammad Bilal Naseem

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