Chat Process

Description

We are seeking a dedicated Chat Process Executive to join our team in India. The ideal candidate will engage with customers through live chat, providing support and information to enhance the customer experience.

Responsibilities

• Engage with customers via chat to provide prompt assistance and resolve queries.
• Understand customer needs and provide appropriate solutions or information.
• Maintain a high level of customer satisfaction through effective communication and support.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members and other departments to enhance the customer experience.
• Meet or exceed performance metrics, including response time and resolution rates.

Skills and Qualifications

• 1-5 years of experience in a customer support or chat process role.
• Excellent written communication skills with a strong command of English.
• Proficient in using chat software and CRM systems.
• Ability to handle multiple chats simultaneously while maintaining quality of service.
• Strong problem-solving skills and a customer-centric attitude.
• Basic knowledge of the company's products or services is preferred.
• Ability to work in a fast-paced environment and adapt to changes quickly.

Other Details

• 80% Chat & 20% Calls
• Undergraduates & Graduate Both can both apply
• 8 am to 8 pm Rotational Window Shift
• 6 Days Working
• Excellent English Communication Skills Required
• Location - Udyog Vihar, Gurgaon