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Chat Process

1-5 Years
2.5 - 3.5 LPA
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Job Description

Description

We are seeking a dedicated Chat Process Executive to join our team in India. The ideal candidate will engage with customers through live chat, providing support and information to enhance the customer experience.

Responsibilities

  • Engage with customers via chat to provide prompt assistance and resolve queries.
  • Understand customer needs and provide appropriate solutions or information.
  • Maintain a high level of customer satisfaction through effective communication and support.
  • Document customer interactions and feedback accurately in the system.
  • Collaborate with team members and other departments to enhance the customer experience.
  • Meet or exceed performance metrics, including response time and resolution rates.

Skills and Qualifications

  • 1-5 years of experience in a customer support or chat process role.
  • Excellent written communication skills with a strong command of English.
  • Proficient in using chat software and CRM systems.
  • Ability to handle multiple chats simultaneously while maintaining quality of service.
  • Strong problem-solving skills and a customer-centric attitude.
  • Basic knowledge of the company's products or services is preferred.
  • Ability to work in a fast-paced environment and adapt to changes quickly.


Other Details

  • 80% Chat & 20% Calls
  • Undergraduates & Graduate Both can both apply
  • 8 am to 8 pm Rotational Window Shift
  • 6 Days Working
  • Excellent English Communication Skills Required
  • Location - Udyog Vihar, Gurgaon
Spotlight
  • Gifts on festivals, Performance bonus

Bachelor Of Technology (B.Tech/B.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Bachelor in General Studies (BGS), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Business Administration (B.B.A), Bachelor of Interdisciplinary Studies, Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music, Any Graduate, Graduate Diploma

About Company

At Ss Placement Consultancy, we don't just fill jobs—we build careers. >
We understand that job hunting can be a challenge, which is why our team acts as your personal bridge to top companies. We specialize in matching talented professionals with roles that fit their skills and goals across various industries. When you apply through us, you aren't just a resume; you’re a priority. We offer transparent communication, interview guidance, and a commitment to finding you a workplace where you can truly thrive.

Job ID: 147076695