Chat Process - Customer Support
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- Posted a month ago
- Over 500 applicants
Job Description
Roles and Responsibilities:
- Resolve customer issues and complaints efficiently while maintaining a positive and empathetic attitude.
- Build rapport with customers to create a seamless customer experience across all interactions.
- Provide information about products and services and guide customers through various processes.
- Meet or exceed performance metrics related to sales targets, response time, eNPS, resolution time, and customer satisfaction.
- Stay updated on product knowledge and any changes in company policies or procedures.
- Drive upselling and cross-selling initiatives where applicable.
- Required Profile:
- Any undergraduate or graduate with prior sales experience or freshers with good communication skills.
- Previous experience in sales chat or service chat processes is preferred.
- Target-driven mindset with a focus on results.
- Adaptable to changes in processes and targets.
- Flexibility to work in 24/7 shifts, 5 days a week.
- Excellent verbal and written communication skills.
Perks and Benefits:
- Cab facility both ways (pick-up and drop within transport radius).
- Immense growth opportunities.
More Info
Role:Customer Service Executive (Non-voice)
Industry:Customer Service
Function:Customer Service/Call Centre/BPO
Job Type:Permanent Job
Date Posted: 15/01/2025
Job ID: 104492243
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About Company
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.
Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).
With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.
Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.
Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.
Last Updated: 08-05-2025 00:35:37 PM
