Chat Process

Position Name: International Chat Process

Client: Capgemini

Payroll Artech

5 Days Working

Budget - 2.7 LPA (17200 in-hand after all deduction i.e, PF, ESI, Insurance, professional Tax) + Annual Bonus

NIGHT SHIFT

Grade A2 (0-4 Years)

Location Kolkata

Shift- Night shift (Work from office)

Both side cab is available.

Note- Candidate would be Joining after complete BGV Done

Note- Candidate should have work experience in US Voice Process and it should be there in their resume

• Minimum (6 Months) or Fresher experience navigating multiple/concurrent digital chat interactions.
• Prior digital/call center experience preferred.
• Familiarity with Microsoft Office applications.
• Must possess excellent written and oral communication, listening, and comprehension skills.
• Typing Speed 30 WPM with 94% accuracy
• Must possess effective time management and organizational skills.
• Stellar customer service skills and the ability to de-escalate customer frustration.
• Superior problem-solving skills and the ability to work independently and objectively.
• Dedication to the customer experience with the ability to build and maintain strong relationships.
• Team oriented and self-motivated.

Required Skills & Qualifications:

• Bachelor's degree or equivalent.
• 04 years of experience in chat process for US clients.
• Open to Work from Office
• Excellent verbal communication and interpersonal skills.
• Familiarity with CRM tools and call centre software.
• Open to work night shifts and adapt to US time zones.
• Goal-oriented with a positive attitude and strong work ethic.

Knowledge of US culture and customer behavior.

Interested can share cv at [Confidential Information] or can call me at 8368050507 .

Regards,

Uttam Tiwari

Associate staffing

Cell: +91-8368050507