Chat & Email Support Associate – Immediate Hiring | Bangalore

Description

We are looking for a Chat & Email Support Associate to join our team in Bangalore. This role is ideal for individuals seeking to kickstart their career in customer support. You will be responsible for assisting customers through chat and email, providing them with the information and support they need.

Responsibilities

• Respond to customer inquiries via chat and email in a timely and professional manner.
• Provide accurate information and solutions to customer issues or questions.
• Maintain a high level of customer satisfaction by ensuring effective communication and follow-up.
• Document customer interactions and feedback in the support system.
• Collaborate with team members to improve support processes and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills and Qualifications

• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Familiarity with customer support software and tools is a plus.
• Basic computer skills and proficiency in using email and chat applications.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong interpersonal skills and a customer-centric mindset.

Job Title: Non-Voice Process Chat & Email Support (Immediate Joining)

Location: Bangalore

Salary Package:

Freshers 3.3 LPA

Experienced 3.9 LPA

Job Type: Full Time Immediate Joining

Eligibility:

Any Degree / Any Branch

Freshers & Experience can apply

Rotational Shifts & Week Offs

Cab Facility & Night Shift Allowances

Interested Candidate Kindly Call Or What's App Srija HR - 8124 404 404.