Chat and Voice || International bpo

• Respond to customer queries via chat and voice channels for international clients.
• Deliver excellent service to ensure customer satisfaction and retention.
• Accurately log customer issues and escalate unresolved cases when needed.
• Maintain professionalism and empathy while handling challenging situations.
• Adhere to company protocols and performance benchmarks.

Candidate Requirements:

• Strong English communication skills (spoken and written).
• Prior experience in international BPO preferred; freshers welcome.
• Comfortable handling both chat and voice support.
• Willingness to work in rotational shifts.
• Basic computer proficiency with good typing speed.
• Immediate joiners preferred.