CHAT AND EMAIL PROCESS JOB OPENINGS IN CHENNAI

Description

We are looking for freshers/entry-level candidates to join our team as Chat and Email Process Executives in Chennai. This role involves managing customer inquiries through chat and email, providing high-quality support to ensure customer satisfaction.

Responsibilities

• Manage and respond to customer inquiries via chat and email in a timely and professional manner.
• Assist customers with product-related queries and issues, providing accurate information and solutions.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and resolve issues efficiently.
• Follow up with customers to ensure their issues are resolved to their satisfaction.

Skills and Qualifications

• Excellent written and verbal communication skills in English.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Familiarity with customer service software and tools is a plus.
• Basic computer skills and proficiency in using chat and email platforms.