Chargeback Dispute Specialist (Fresher)

Responsibilities:

1. Owning chargebacks and representing cases end-to-end from informing the merchant, to gathering evidence, and disputing the chargeback through to resolution.
2. Acting as the go-to person, coaching and educating small business owners on the dispute lifecycle. Identify proactive opportunities for businesses to protect themselves against future disputes.
3. Understanding the differences between card networks and being comfortable explaining them to customers.
4. Juggling multiple priorities, shifting between support activities (like communicating with business owners via email/phone), building chargeback cases from the ground up, all while meeting operational deadlines.
5. Analyzing and understanding insights into cases and interpreting those outcomes into ways to improve chargeback efficiency and reduce collections.

Experience Required :

1. A bachelor's degree in finance, Accounting or Business Administration.
2. Good understanding of Payment Card Network chargeback rules and regulations.
3. A strong desire to learn regulatory frameworks like NACHA and Payments Canada.
4. Understanding of full credit card chargeback dispute life cycles.
5. Excellent customer service, relations and/or vendor management skills
6. Strong analytical and problem-solving skills.
7. Demonstrated leadership skills. A desire to support others with the intent of achieving team goals.
8. Ability to effectively manage deadlines in a fast-paced and high-volume environment.
9. Previous experience in a fintech internship, knowledge of fraud/risk best practices, or any experience in credit/collections is an asset.