Change Manager

IDESLABS

Bengaluru

5-9 Years

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Posted 12 days ago
Over 50 applicants

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Job Description

Incident Management: Co-ordinate with Service Desk and Incident management team in the identification of Major Incidents; manage Major Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate with Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during Major Incidents.
Problem Management: Manage Problems to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT staff and Customers to ensure accurate and appropriate communications during Problems
Root Cause Analysis & Post Mortem reviews: Chair Post Mortem Review meetings following Major Incidents; issue a written Post Mortem report to IT management; ensure Post Mortem actions are completed in a timely manner.
Reporting: Produce trends analysis of recurring Problems/Incidents - extract trends on Incident types, Customer types, key problem areas, depts, hardware types etc; hold regular meetings with internal support groups to review recurring Problems and press for final resolutions - or escalate; produce Escalation Reports on recurring issues and issues not being resolved.
Communication: Deliver & manage high standard communications across Customers and IT to ensure that Problems are dealt with by priority and customer needs, providing regular communications to Customers across the organization; provide a practical representation of the Customer view within IT and the Service Centre; attend Customer meetings, review SLA performance, take part in new projects and represent the Service Centre viewpoint & input.

More Info

Job Type:

Permanent Job

Industry:

Recruiting, Staffing Agency

Role:

Other Human Resource

Function:

Human Resources

Employment Type:

Full time

Open to candidates from:

Indian

About Company

IDESLABS

Since its established in August 10 2013 in Hyderabad , Telangana, India,
IDESLABS Pvt Ltd has committed to provide high quality of Consulting Services and Corporate Trainings to our customers in locally in India and across the globe.
With our TEAMs passion towards the organization development and commitment towards excellence service to our customers within a less span of time IDESLABS has become a leading supplier for Corporate Trainings and Consulting Services for small and large business organizations.

Job ID: 113070937

Jobs by Skill - IT