Change Manager

• Develop and implement IT change management strategies, policies, and procedures.
• Coordinate and chair Change Advisory Board (CAB) meetings.
• Evaluate change requests for risk, impact, and resource requirements.
• Ensure all changes are properly documented, approved, scheduled, and communicated.
• Monitor and report on the progress of change implementation.
• Collaborate with IT teams, project managers, and business stakeholders or representatives, to ensure successful change deployment.
• Maintain the change schedule/calendar and ensure minimal disruption to services and avoid conflicts.
• Conduct post-implementation checks and reviews and ensure lessons learned are documented.
• Ensure compliance with ITIL best practices.

Qualifications:

• Bachelors degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT change management or a similar role.
• Strong understanding of ITIL framework (ITIL certification preferred).
• Excellent organisational, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Experience with ITSM tools (ServiceNow, BMC Hellix).