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About This Opportunity
The IT Change Manager is responsible for overseeing and coordinating changes to IT systems and services to minimize risk, avoid service disruption, and ensure successful implementation. This role ensures that all changes follow established governance, are properly assessed, approved, scheduled, communicated, and reviewed in line with ITIL and organizational standards.
What You Will Do
- Own and manage the IT Change Management process end to end
- Assess, review, and approve change requests for risk, impact, and readiness
- Chair and coordinate Change Advisory Board (CAB) meetings
- Ensure changes are properly documented, tested, and authorized
- Maintain the change calendar and manage scheduling conflicts
- Communicate upcoming changes, outages, and risks to stakeholders
- Monitor and report on change performance metrics (success rates, incidents, rollbacks)
- Ensure emergency changes are handled correctly and reviewed post-implementation
- Drive continuous improvement of change processes and controls
- Ensure compliance with internal policies, security standards, and regulatory requirements.
You will bring :
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- 37 years of experience in IT Service Management or Change Management
- Strong knowledge of ITIL Change Management practices
- Experience working in complex IT environments (infrastructure, applications, cloud, etc.)
- Excellent stakeholder management and communication skills
- Strong analytical and risk-assessment capabilities
- Ability to manage multiple changes under tight timelines
Preferred Qualifications:
- ITIL v4 Certification (or v3)
- Experience with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management)
- Experience in regulated environments (finance, healthcare, government)
- Project management experience or certification
Key Competencies:
- Risk management
- Attention to detail
- Decision-making under pressure
- Process governance
- Collaboration and facilitation
- Continuous improvement mindset
Why join Ericsson
At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 780079
