- Support the Product Owner & the Data Risk Squad with the activities required for reducing risk and sustaining the low-risk environment in relation to Privacy, Record Keeping and Data Sovereignty risks. These activities include but are not limited to:
- Successful and timely Delivery of associated Risk Treatment Plan (RTP)
- Support the Implementation of the Standards in BAU
- Support the Execution and maintenance of the controls / frameworks required for compliance with the Standards, regulations and sustenance of the low-risk environment
- Support the Collaboration with Central Data Office (CDO) and Data Shield Programme (DSP) to roll out centralised enablers that aids with risk reduction and/or Standards Implementation
RESPONSIBILITIES
Strategy
- This role is positioned to support the Product Owner and broader Data Risk Squad in enabling Client Coverage to achieve compliance with the Bank's Data Management Standards and associated regulations.
Business
- Develop a deep understanding of the current state of CCIB Client Coverage's data, processes, and systems
- Support the completion of key milestones for Client Coverage in accordance with the data risk objectives, which may include but is not limited to, delivering the Risk Treatment Plan, completing the required remediations and implementing the relevant Standards in BAU
- Support the Data Discovery exercise for the relevant Data standards and complete mandatory artefacts (Data Discovery Templates, Data Flowchart, Data Inventory etc.)
- Support Gap Analysis of current state against the requirements in the Data Standard.
- Coordinate reviews and sign-off with relevant stakeholders such as Group Process Owner (GPO), Country Process Owner, Risk Framework Owner (RFO), Operational Risk (OR) and more.Carry out Business Impact Assessments on the business and process from the tools/enablers that the Central DPTP team delivers to CCIB CC.
- Support designing of the Target Operating Models to conform to Data Standards, identity business solutions to meet the requirements in a complex process and technology environments, validate impact assessment & drive implementation plan
- Support and/or execute change management activities including but not limited to development of training materials, development of operational guidance etc.
- Effectively engage working level business stakeholders across geographies -Strong communication skills and ability to tailor complex content to stakeholder audiences
- Build strong and effective relationships with programme and business counterparts
- Work effectively with other members within or outside of the team to ensure that deliverables are completed timely and to the required quality standards
Processes
- Scope is limited to CCIB CC processes
- Work in Enterprise agile environment to define and deliver business value
- Lead squads to deliver business requirements, functional design, journeys design, configuration, testing, training and implementation of the relevant changes / systems
- Propose and/or setup Key Performance Indicators / Metrics (KPIs / KPMs)
- Support the design and implementation of mechanisms to facilitate the early identification and prompt resolution of risks, including escalating these risks to the required forums for support
- Support the design of the Target Operating Model, Business Impact Assessment and implementation of the tools / enablers that the Central DPTP team delivers to CCIB CC
- Support feasibility analysis and options analysis for implementing all the standards across all stages of planning and execution
- Validate deliveries through success metrics, after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required
- Master and gain in-depth understanding of the Data Conduct standards to ensure the smooth and effective delivery of Data Privacy, Data Sovereignty and Records Management Book of Work (BoW) for CCIB CC
- Facilitate the simplification and/or operationalisation of the Group standards and accompanying Country Addenda / Schedules (where applicable) for CCIB CC
People & Talent
- Effectively manages relevant business stakeholders across CCIB CC
Risk Management
- Work closely with the Client Coverage Product Owner(s) and the broader Data Risk Squad to drive reduction of the Data risks and monitor all major risk issues and concentrations. Where appropriate, perform the upwards escalations of key risks, issues and/or challenges encountered.
Governance
- Supports the setup and/or maintenance of the relevant governance forums
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
- CCIB Client Coverage Data Risk Squad, Product Owner
- CFCC / Risk Framework Owner
- Operational Risk
- Central Data Office (CDO) / Data Shield Programme representatives
- Group / Country Process Owners
- Group / Country Process Owner Support
- Chief Product Owner and the Hive
- Client Coverage Business Heads/ delegates
- Product Management (System/Platform Owners)
- Technology Delivery Partners
SKILLS AND EXPERIENCE
- Project Management
- Business Acumen
- Planning: Tactical, Strategic
- Agile Methodologies
- Analytical Thinking
- Business Process Design
- Stakeholder Management
- Communication (oral, written, presentation)
- Time Management
QUALIFICATIONS
- Specific skills/experience/attributes:
- Experience working in or consulting for Financial Institutions is critical. Knowledge of Banking process is preferred.
- Experience with understanding and mapping a complex business process to determine how specific regulatory obligations & policy requirements impact a process and the respective controls/elements in those processes.
- Experience with designing solutions to meet policy and regulatory requirements for existing processes, in collaboration with technology.
- Able to prioritise work, manage stress, time, and change effectively
- Prior experience working in Agile Scrum team will be advantageous
- Technical knowledge of privacy laws and regulations in the UK (GDPR), Singapore (PDPC) and Hong Kong (PDPO) as a minimum, including the guidelines and recommendations of the respective Privacy Regulators like the UK ICO would be good to have
- Experience working with business, compliance and technology stakeholders
- Good problem solving / analytical skills
- Ability to take initiative, identify opportunities and work with minimal management oversight
- Strong communication skills – oral, written and presentation
- High level of attention to detail with the ability to identify areas of focus for solution design and implementation
- Ability to create effective work relationships across functions & borders
- Good presentation, time management, negotiation and influencing skills
- Any other relevant project management certification(s)
