Certified Salesforce developer

Roles and responsibilities:

• Well-versed in Service Cloud concepts
• Case management
• SLAs and milestones
• Omnichannel
• Case aging and setting of business operation days (calendar days / business days / custom)
• Case escalation rules
• Knows the basics of the Salesforce core platform
• Has moderate understanding of software engineering concepts (knows basically the difference of modularized vs spaghetti kind of coding)
• Has moderate understanding of the pros and cons of coding and configuration
• Good in their soft skills.
• Doesn't necessarily have to be the best English speaker, but someone who can explain.