Central Operations-Program Manager

Central Operations Program Manager

Role Overview

The Program Manager for Central Operations will spearhead new strategic initiatives and manage business-as-usual (BAU) activities for field operations. Working closely with front-end leadership, this role ensures seamless program rollout, governance, and performance across cross-functional teams (CFTs).

Experience - 2 Years (Only Tier 1 college)

Key Responsibilities

Strategic Initiatives & BAU

Lead the design and execution of new strategic programs for field operations.

Ensure smooth transition and integration of initiatives into BAU processes.

Partner with front-end leadership to align operational priorities with business

goals.

Program Execution & Governance

Drive fast execution across cross-functional teams (CFTs).

Establish governance frameworks for program rollout and performance tracking.

Monitor adherence to SOPs and operational standards.

Performance Management

Track and report on program KPIs, including time to ramp for new initiatives.

Ensure measurable improvements in operational efficiency and service delivery.

Identify risks and implement mitigation strategies proactively.

Stakeholder Management

Collaborate with leadership, store operations, and service teams to ensure

alignment.

Communicate program objectives, progress, and outcomes effectively across

stakeholders.

Build strong relationships to drive buy-in and accountability.

Key Metrics

SOP adherence across field operations

Time to ramp for new initiatives

Program rollout success and governance compliance

Operational performance improvements

Desired Profile

Proven experience in central operations or program management.

Strong strategic thinking and ability to translate vision into execution.

Demonstrated success in fast-paced execution across cross-functional teams.

Excellent communication and stakeholder management skills.

Experience in program rollout, governance, and performance tracking.