Lead the design and development of centralized accounts payable (AP) operations encompassing invoice receipt, reconciliation, approvals, pay advice, and payment processes within a Global Capability Centre (GCC) setup. Drive business process excellence, organizational structuring, change management, and knowledge transfer initiatives.
Key Responsibilities:
- Lead design and development of centralized AP operations across key processes: invoice receipt, reconciliation, approvals, pay advice, and payment
- Define business support operations processes, organizational structure, job functions, roles, and responsibilities
- Conduct skill mapping and identify job function training needs
- Establish process excellence metrics, measurement methodologies, and continuous improvement cycles
- Support Invoice to Payment (I2P) To-be process design and development
- Collaborate with Change Management teams to define and execute change strategy, plans, communication, and training
- Document all business processes related to Central Accounts Payable operations at a detailed Level 5
- Deliver Knowledge Transfer (KT) sessions to designated team members
- Support enablement of AP operations via SAP Ariba solutions
Required Skills & Experience:
- Deep knowledge of Accounts Payable support operations in a GCC environment
- Proven experience in designing and developing centralized AP operations organizational structures and job/role definitions
- Strong experience with detailed Level 5 documentation of business processes
- Working knowledge of SAP Ariba in the context of AP operations
- Experience collaborating with Change Management teams on communication and training strategies
- 10+ years of relevant experience in global centralized AP operations design
- Financial Services industry exposure is preferred
Additional Information:
- Full-time role
- Primary work location: SCB Chennai office; alternate option: SCB Bangalore office
