Center Manager

Job Description Spa Manager, Duty Manager, Operations Manager, Store Manager| Tattva

Wellness Spa India's largest wellness services brand

Position: Center Manager

About Tattva Wellness:

Tattva Spa is the largest & the most trusted wellness spa and beauty services brand in

India, with a mission to rejuvenate people's lives. Tattva offers premium spa and salon services

through 105+ spas at hotel, resort & airport locations across 40+ cities in India. We are

dedicated towards alleviating stress from people's lives, helping them

Live more Do more.

Tattva has steadily grown to become India's largest chain of spas with over 700 employees and

served over 1,000,000+ guests across the city and resort locations all over India with a

presence across all major cities like Bangalore, Hyderabad, Mumbai, Pune, Delhi, Gurgaon,

Noida, Goa, Ahmedabad, Guwahati, among others.

Website:

www.tattvaspa.com

Responsibilities:

Ensure smooth business operations at the outlet; with a keen eye on quality &

adherence to SOP's

Excellent hospitality, guest servicing and escalation handling & management

Ensure brand guidelines & operating standards are followed at all times, with an

audit score of 85% +

Enhance revenue from services, memberships and other products to achieve

budgets

Increase guest engagement for upselling and high-quality reviews & feedback

Making daily & monthly MIS reports as per systems & software provided

Maintain high standards of ethics.

Develop & train team members and continuously upskill them

Experience and desirables:

Graduate / MBA / Diploma in Hotel management / Aviation / Sales & Marketing /

Retail Management

Experience in Spa, Salon, Retail, F&B, Hospitality, Hotels & QSR preferred

Should possess excellent communication skills, while maintaining high standards of

hospitality

Strong customer relationship skills

Team player with high degree of empathy

What's on Offer:

An environment with immense opportunity to grow as a professional

An opportunity to nurture and implement creative ideas

Leadership development with an opportunity to take on larger roles in as less as 24 months

Cross-functional / general management exposure