Role Overview:
We are looking for a highly driven and hands-on Centre Manager Telesales to lead the telesales operations at a single location, managing a team of 40 telecallers along with team leaders. The Centre Manager will be responsible for achieving sales targets, improving conversion ratios, and ensuring operational excellence on the floor. The ideal candidate will bring at least 3+ years of telesales experience, with proven ability to lead teams, drive performance, and deliver results in a fast-paced environment.
Key Responsibilities
- Manage and lead a team of 40 telecallers, including team leaders.
- Conduct daily huddles, set targets, and ensure achievement of sales goals.
- Monitor call quality, sales scripts, and customer interactions.
- Maintain high levels of motivation, discipline, and energy on the floor.
- Drive telesales performance to achieve monthly and quarterly sales targets.
- Work closely with telecallers to improve pitch delivery, objection handling, and closing techniques.
- Ensure adherence to sales processes and compliance standards.
- Track and analyze daily/weekly/monthly KPIs such as call volume, conversion rate, and revenue per telecaller.
- Prepare and share performance reports with the Senior Manager.
- Identify low performers and provide targeted coaching and improvement plans.
- Conduct regular training sessions for telecallers on sales techniques, product knowledge, and customer handling.
- Provide continuous feedback and one-on-one coaching.
- Actively participate in floor activities by monitoring live calls and assisting team members.
- Be a role model by demonstrating strong selling skills and closing deals when required.
- Ensure telecallers follow a consultative sales approach, building trust with customers.
- Address escalations promptly and ensure positive customer experiences.
Key Requirements:
- Experience: Minimum 3+ years in telesales, with at least 1 year in a team leadership/managerial role.
- Proven ability to manage teams of 3050 telecallers in a telesales environment.
- Strong people management, coaching, and motivational skills.
- Hands-on and willing to work directly on the floor with the team.
- Good analytical skills; ability to track performance metrics and improve efficiency.
- Proficiency in CRM tools and telesales processes.
- Preferred Industry Experience: Insurance or Fintech. (EdTech experience not preferred.)
- Must be fluent with Telugu language.
