Creating multiple channel sales partners for sales of paid subscription packages via tele center, basis defined SOP's / SLA's / pricing models
Ensuring team hiring to ensure budgeted numbers
Maintaining regular connects to ensure overcoming day-to-day challenges
Due training & hand-holding of all stakeholders to ensure proper flow of product/process knowledge, week-on-week for all new joinee, as well as via monthly refreshers (including on new product development)
Close tracking and monitoring on input KPIs (such as Data and Hot Leads) to help improve productivity
Responsible for evaluating Centre's performance with key metrics (attempts / talk time / presentations / quality score etc.) on routine basis to ensure optimized productivity as well as ensuring minimum leakage
Timely payout after due diligence
Alignment as well as loop-back to product and data team to help improve on enables to improve quality, productivity and over-all process efficiency
Prepare reports (Daily, Weekly, Monthly and Quarterly etc.) for different departments or upper management.
Candidate Attributes:
MBA with 3+ yrs. of experience in Sales / Acquisition
Hands on experience in building & handling large team (40+ Team Size)
Build Rapport with team via consultative sales approach
Strong listening, questioning and networking skills.
