The client is in the Healthcare Education industry and is looking to hire a Center Head for their upcoming center at Pune.
Role :
The Center Head will be responsible for overseeing the day-to-day operations of the entire center while driving business performance, service excellence, and profitability. This role carries full ownership of the center's P&L, ensuring revenue growth, cost optimization, and sustainable operations. The Center Head will lead, motivate, and develop teams while ensuring customer satisfaction, compliance, and business objectives are consistently met.
Key Responsibilities:
1. Business & P&L Management:
- Own the center's P&L and deliver revenue, profitability, and growth targets.
- Monitor financial performance, manage budgets, control costs, and optimize resource utilization.
- Develop and implement strategies to increase business volumes and improve margins.
2. Operations Management:
- Oversee end-to-end operations of the center ensuring efficiency, productivity, and service excellence.
- Establish, monitor, and improve SOPs to maintain high operational standards.
- Ensure compliance with company policies, legal requirements, and industry standards.
3. People Leadership & Team Development:
- Lead, mentor, and manage cross-functional teams including operations, sales, support, and administration.
- Drive a performance-oriented culture with clear KPIs and accountability.
- Build capability through training, coaching, and succession planning.
4. Customer & Stakeholder Management:
- Ensure superior customer experience and service quality.
- Maintain strong relationships with clients, partners, vendors, and key stakeholders.
- Act as the face of the center for both internal and external engagements.
5. Business Development & Strategy Execution:
- Identify new opportunities for growth, partnerships, and service enhancements.
- Translate organizational strategy into actionable plans for the center.
Key Skills & Competencies:
- Strong business acumen with proven P&L management experience.
- Excellent leadership, people management, and motivational skills.
- Strong operational expertise with the ability to streamline processes.
- Analytical and problem-solving skills with a focus on results.
- Exceptional communication and stakeholder management abilities.
- Ability to work in a fast-paced, dynamic environment.
Qualifications & Experience:
- Graduate / Postgraduate in Business Administration, Management, or any science background.
- 812 years of relevant experience in operations / business management with at least 35 years in a leadership role.
- Proven track record of managing teams and owning P&L responsibility.
- Experience in Education / Training industry would be an advantage.
Performance Metrics (KPIs):
- Achievement of revenue and profitability targets.
- Operational efficiency and process adherence.
- Employee engagement and retention.
- Customer satisfaction (NPS / feedback scores).
- Business growth and market share improvement.
