CCIE WebEx / Collaboration Engineer (Remote Support with Onsite Team)
Location:
Remote (Supporting Onsite Team )
Employment Type:
Contract-Based (Project Duration: 30-45 Days)
About the Role:
We are seeking a 10 to 15+ year CCIE WebEx / Collaboration Engineer to lead the migration of on-prem Cisco VoIP system to Cisco WebEx Calling. The engineer will work remotely, providing high-level consulting, design, and troubleshooting, while coordinating with the onsite technical team for execution.
Key Responsibilities:
- Design & Planning:
- Conduct a detailed assessment of the existing CUCM and VoIP infrastructure.
- Develop a comprehensive WebEx Calling migration plan, including SIP trunking, call routing, and dial plans.
- Identify challenges and provide solutions for CUCM-WebEx Calling interoperability.
- Migration & Implementation:
- Support the onsite team in migrating 500 IP phones to WebEx Calling.
- Ensure smooth PSTN access method transition and SIP trunk configurations.
- Guide the team on firmware migration for IP phones (Enterprise to MPP).
- Troubleshoot and optimize CUBE, SIP routing, and firewall rules for WebEx Calling.
- Testing & Handover:
- Assist with User Acceptance Testing (UAT) and ensure all functionalities are working.
- Provide best practices and knowledge transfer to SUNY Corning's IT team.
- Support post-migration issue resolution and documentation.
Required Skills & Qualifications:
- Cisco Certified Internetwork Expert (CCIE) Collaboration (Preferred) or CCNP Collaboration with strong hands-on experience.
- 5+ years of experience in Cisco WebEx Calling, CUCM, CUBE, and VoIP migrations.
- Strong expertise in:
- WebEx Calling deployment and SIP trunking
- CUCM configuration & migration strategies
- CUBE (Cisco Unified Border Element) setup and troubleshooting
- SIP call flows, PSTN access methods, and dial plan designs
- Cisco IP Phone firmware updates (Enterprise vs. MPP)
- Familiarity with Active Directory (AD), Okta, and other identity providers for user authentication.
- Experience working remotely with onsite teams for implementation.
- Strong problem-solving skills and ability to guide Level 1 & 2 engineers during execution.
Preferred Qualifications:
- Experience with large-scale WebEx Calling deployments (1000+ users).
- Knowledge of Cisco Expressway and hybrid calling environments.
- Prior experience in university or enterprise VoIP migration projects.
Project Details:
- Start Date: April 2025
- Duration: 30-45 days
- Work Mode: Remote with close coordination with onsite engineers.
