CCaaS Pre Sales Solution Consultant

Responsibilities:

1. Technical Expertise:

Omnichannel Platforms: Knowledge / Implementation experience of CCaaS platforms such as Genesys, Amazon Connect, Google, NICE CXone etc. Understanding of feature set, ability to evaluate and recommend go-to strategy.

Conversation AI Solutions: Knowledge and implementation experience of Voice bots/Chat bots including opportunity assessment, Solution designing, Business case creation and leading implementation

Agentic AI Solutions and CX Journey Enhancement- Assessing customer journeys, analyzing journey breakpoints, opportunities to improve self-serve connections, assessing the efficacy of current solutions, understanding of technology landscape and accordingly design the end-user journey.

Agent Experience & Enablement - Implement Agent Assist tools, AI-driven knowledge management, and quality/training digitization,

Advanced Contact Center Analytics Leverage speech/text analytics, cross-channel insights, and predictive modeling to enhance interaction quality and operational performance.

Stay current with industry trends, emerging technologies, and competitor offerings. Any domain-specific experience is also preferred.

2. Customer Engagement:

• Engage with prospective clients to understand their technical requirements and business challenges.
• Conduct needs assessments and provide tailored technical solutions.

3. Solution Demonstrations:

• Deliver compelling product demonstrations that showcase the features and benefits of our solutions.
• Customize demonstrations to align with the specific needs and use cases of potential customers.

4. Collaboration with Sales:

• Work closely with the sales team to understand customer goals and contribute to the development of winning sales strategies.
• Assist in the preparation of technical proposals, RFP responses, and other sales materials.

5. Technical Presentations:

• Conduct technical presentations, both in-person and virtually, to convey the value proposition of our products/services.
• Address technical inquiries and concerns during the sales process.

6. Proof of Concept (PoC):

• Lead the design and implementation of proof of concept projects to demonstrate the feasibility and effectiveness of our solutions.

7. Customer Relationship Building:

• Build and maintain strong relationships with customers, understanding their evolving needs and providing ongoing technical support.

Qualifications:

1. Bachelor's degree in a technical field
2. Proven experience in a technical pre-sales or similar role in the technology industry.
3. Strong understanding of relevant technologies, including (but not limited to) [list specific technologies relevant to the company's products/services].
4. Excellent presentation and communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
5. Ability to work collaboratively in a team environment and interface effectively with internal teams.