Catchment Sales Manager (CSM)

Key Deliverables:

• Manage daily store operations, ensure SOP compliance, and resolve customer escalations effectively.
• Oversee broadband sales in the assigned catchment area through a team of 7–12 field executives.
• Drive network expansion and ensure timely installation by coordinating with planning and project teams.
• Monitor online leads, track team performance, and ensure governance across all retail activities.
• Execute BTL (Below the Line) market activations and enhance visibility based on local demographics.
• Strengthen community relationships with residential societies and market associations to facilitate rollout and drive business.
• Increase revenue through upselling and cross-selling initiatives to both new and existing customers.

Role Responsibilities:

• Cultivate a customer-centric service culture across the store and field team.
• Plan and execute sales strategies to drive early traction and sustained growth.
• Enforce discipline in store operations, especially around cash handling and compliance.
• Maintain team motivation through regular connects, recognition, and clear communication.
• Build effective relationships with internal teams and external partners (LCOs) to support broadband growth.
• Apply broadband and network knowledge for operational efficiency and business development.