About Us
The Marketplace Guru is an E-Commerce Marketplace Agency and Accelerator dedicated to driving global growth for brands. We help brands scale internationally by integrating them into our cross-border fulfillment network and executing strategic marketing campaigns across multiple global marketplaces. We help brands grow, and winglobally.
Our Services Include
- Channel onboarding/Marketplace onboarding
- PPC Management
- SEO and Listing Optimization
- Content creation and creative optimization
- Storefront management
- Brand Strategy
- Inventory Forecasting
- Fulfillment and Shipping
- Brand Hygiene
- Data insights analysis
- Ensuring compliance for global markets
About The Role
The Catalog Troubleshooter is responsible for managing product listings, A+ content, Brand Storefronts, and catalog optimization across e-commerce platforms. The role includes maintaining account health, troubleshooting listing issues, and handling support case escalations. It also requires close coordination with cross-functional teams and timely reporting to ensure smooth operations and growth for client accounts.
Key Responsibilities
- Catalog Management:
- Strong expertise in Amazon (Seller Central & Vendor Central), Flipkart, Walmart, and other leading e-commerce & quick commerce platforms.
- Multi-Brand, multi-country Catalog Management - Manage catalog operations simultaneously across multiple brands, across multiple platforms and countries, and categories.
- Conceptual knowledge, along with practical expertise from brand registry to live listings.
- Responsible for catalog understanding, catalog restructuring, and catalog cleanup that includes but is not limited to uploading product listings, creating parentchild relationships, and ensuring accurate catalog data across portals.
- Manage Video, A+ Content uploads (Basic & Premium), and ensure content compliance with platform guidelines.
- Conduct A/B testing and regularly update and maintain Brand Storefronts, ensuring navigation, design, and content are aligned with marketing campaigns.
- Account Health Compliance:
- Proactively monitor account health metrics (policy violations, stranded inventory, suppressed listings, etc).
- Ensure all product listings adhere to Amazon/Flipkart/Walmart compliance and category guidelines.
- Handle case creation with marketplace support for escalations or policy disputes.
- Implement corrective measures for Buy Box suppression, pricing errors, or IP complaints.
- Maintain zero tolerance for repeat policy violations through preventive checks.
- Reporting & Insights:
- Proper update of all catalog-related dashboards on time.
- Share weekly/monthly dashboards on listing performance and issue resolution TAT.
- Identify recurring catalog issues and propose process improvements.
- Revise and update existing SOPs regularly, and develop new SOPs for every newly identified process or task.
- Cross-Functional Collaboration:
- Handle support case escalations for Sales, Marketing, Inventory, and other teams as and when required.
- Provide timely updates to Brand Managers and Account Directors to ensure smooth execution of tasks.
Qualifications (Please Apply Only If You Meet These Requirements)
- Minimum 1 Year of experience in:
- Catalog management, uploading listings, creating parentage, and troubleshooting issues across marketplaces.
- Resolving account health issues, filing cases, and addressing troubleshooting needs on Amazon.
- Seller University Courses for Account Health Management
- Skilled in MS Excel, Google Sheets, and other MS Office / G Suite applications with 55+ WPM (Typing Speed)
Bonus Skills (A Plus For Your Application)
Experienced with tools such as Slack and Asana (or comparable tools) for communication and project management. Excellent organizational skills for handling multiple tasks, assignments, and ad-hoc duties efficiently. Familiarity with suppressed listing management and account health. Willingness to research issues and come up with solutions based on data guidance. Experience with Helium 10 - Product Research - Black Box
- Keyword Research - Magnet & Cerebro
- Analytics - Keyword Tracker
- Certification required from Amazon:-
- Amazon SEO & Listing Optimization
Our Core Values
- Smart Tech, Smarter Moves:-
We don't just use tech we embrace it. AI & tools fuel faster action, stronger momentum, and unlock new opportunities.
By mentoring, collaborating, and trusting each other, we unlock potential far beyond our own transforming good teams into great ones.
- Soft on People, Tough on Problems.
We lead with empathy and respect for people, while confronting challenges with relentless resolve. Compassion fuels our relationships, but action powers our results.
- Clear, Kind, and Consistent.
We lead with candor, deliver it with respect. Consistency fuels progress, and clarity in communication keeps us aligned.
- Intrapreneurial Instinct.
Excellence isn't just a goal it's our standard. We take full responsibility, adapting to challenges with resilience. With a commitment to continuous learning, we proactively create opportunities that fuel the org forward.
- Courage to Speak, Strength to Listen.
We share truth with care - even when it's hard. Feedback is intentional, not impulsive. We think about the why, care about the how, and deliver it when it matters the most - in the moment. And when others speak, we listen to understand, not to respond.
Expectations (What To Expect)
Enjoy a competitive base salary, 46 hours a week working hours, and the flexibility of work-from-home setup.
Gain unlimited access to our SOP Library, ongoing mentorship, and structured career development support all designed to help you grow into an Account Director role and lead 60+ brands along the way.
Ready to Join the Crew If you see yourself thriving in a place that values your ideas first, your passion always, and your growth forever, we want to meet you.
Ready to lead the creative charge and shape how brands show up on Amazon and beyond Hit Apply and let's conquer the e-commerce worldtogether.
The Marketplace Guru is an equal opportunity employer.
Skills: product listing uploads,dashboard & reporting,e-commerce,catalog management,listings,case management,management,compliance,seo,optimization,amazon,escalation handling
