Role & Responsibilities
Business/ Department
Objectives:
Core Responsibilities:
- Team Management
- Client Management
- Risk and Control
- Revenue and Cost management
- Migration and Project management
Day-to-Day Responsibilities:
- Processing standard
- Ensure process delivery as per Service Level Agreement at all times. Ensure service quality is maintained
- Interact with client on a daily basis to understand their requirement
- Ensure team meets required productivity targets
- Address client escalations / issues. Build excellent rapport with client
- Conduct regularly meeting / discussion with client
- Risk and Control
- Ensure team adheres to internal policies to ensure compliance with legal parameters as well as company policies and procedures
- Assist management for audit preparation and necessary actions for clean audit results
- Migration and Project management
- Support/ participate/lead in new/ongoing projects/migrations and ensure smooth cut over with minimized risks – internal and external
- Develop and maintain training database, training materials, and trackers for the migration
- Schedule and conduct training for new staffs. Ensure training and parallel run are well planned and executed without impact on delivery
- Revenue and Cost management
- Give suggestions or participate in process improvements and cost improvement initiatives
- Team Management
- Ensure the team provides the best productivity to meet SLA targets
- Motivate the team towards the business objective
- Maintain team's performance metrics to track defects, productivity.
- Ensure back-ups are created within and across the team through cross functional projects.
Functional Responsibilities
Financial/ Budgetary:
(TBD)
Individual Contributor (IC)/Managerial
(TBD)
Key Deliverables:
Percentage of Travel:
No Yes, 10% of the Time Yes, 25% of the Time
Yes, 50% of the Time Yes, 75% of the Time Yes, 100% of the Time
Relocation:
(no here would mean that business would not consider outstation candidate)
Other:
This is a night shift role
Qualifications
Required
Preferred
Education:
Bachelor Degree (commerce/science stream preferred)
OR
Post Graduate (preferably Finance)
Experience:
Bachelor Degree - Min 8+ years in Trade Services / Trade Finance (3+ years team handling)
OR
Post Graduate (preferably Finance) – 4+ years of experience (Trade Operations/ Services - (3+ years team handling)).
Certifications:
CDCS certification
Skills:
Core:
- Ability to execute and exceed both internal and customer expectations in a team-oriented Operations environment
- Ability to work as a team with offsite partners.
- Consistent ability to identify process improvement and implement quickly and accurately.
- Strong attention to detail is required to ensure the data privacy of our client information
- Strong team management skills
- Strong client management / relationship management skills
- Working knowledge of UCP, ISBP, URR, ISP, URDG, Trade Services Products, and Trade Finance Products.
Functional:
- Team Handling
- Doc scrutiny experience
Competencies:
- Information must be expressed coherently and accurately to key people in a timely manner.
- Confidence, self-motivation and plenty of initiative
- Strong sense of ownership and accountability for work
- Ability to build working relationships with stakeholders
- Good oral and written communication skills
- Ability to work in team environment
Enthusiasm and strong desire to work in operations
Other:
Clear Oral and Written Communication, Good Knowledge in Excel, PowerPoint
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Job Family Group:
Operations - Transaction Services
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Job Family:
Cash Management
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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