Role Description
- The Client Implementation Analyst supports the efficient delivery of implementation tasks and will act as a dedicated technical support resource throughout the project, working under the direct supervision of the Principal / Client Implementation Manager(s).
- Key tasks include (but not limited to) undertaking system configuration, sharing file format specifications, performing and creating testing, discussing connectivity and security requirements, supporting the resolution of client queries and issues, support the production of requirement documentation and undertaking data analysis when required.
- The Client Implementation Analyst participates in regular implementation calls and specific technology calls (with Technology) if required during the course of the implementation.
Your key responsibilities
- Liaise and work with onshore implementation and service team on all documentation that covers new/sub-account opening, account closure, account mandate updates, account amendments, as well as setup on GTB Products.
- Manage implementation, maintenance related documentation requirements including signature verification, digitized document archival.
- Ensure timely and efficient delivery of required document package to onshore requestor with quality
- Work closely with implementation and product management on procedures/workflow concerning product documentation eg. CIS, CSA.
- Coordinate with internal parties to ensure all related setups are in place.
- Distribute documents to other DB branches/department if needed
- Escalate issues with respective L2 support teams
- Be able to provide Bank letters based on template and procedure defined
- Tasks being performed by the team to be documented and up-to-dated using Adonis
- Manage each cases using internal case management tool
Your skills and experience
- The person required for the above position should have the following profile:
- 6-10 years of experience in Cash Management/Trade Finance Implementation & documentation
- Experience in IT systems administration/Networking will be an advantage
- Strong communication and inter-personal skills
- Analytical capabilities and logical thinking
- Strong team player be part of a global/regional team, communicating, managing and cooperating closely on a local/regional/global level
- Education University degree or equivalent professional experience
- Language skills fluency in English.
