Carnival Corporation UPDIIn-09-AMS - 0225816

Responsibilities:

• 1E Tachyon Platform Management: Running and maintaining 1E Tachyon Platform Backend Infrastructure (On-Prem / SaaS).
• Digital Employee Experience (DEX) Improvement: Responsible for improving Digital Employee Experience (DEX).
• Communication & Recommendations: Communicate findings and recommendations clearly to internal stakeholders and clients.
• Project Support: Support project planning, scoping, and execution with a focus on quality and efficiency.
• Custom Instruction Development: Develop custom instructions for workplace experience and Selfheal capabilities for devices.
• Guaranteed State Rule Management: Create and deploy guaranteed state rules.
• Device Monitoring & Troubleshooting: Monitor and troubleshoot device Stability and Experience.
• Tachyon Health Monitoring: Monitor Tachyon agent and Server Health.
• ITSM Integration: Connect ITSM with Tachyon.
• Desktop Management Integration: Integrate with desktop management for OS Patching and Software Delivery.
• Inventory Management: Manage inventory for endpoints.
• Automation & Selfheal Collaboration: Collaborate with other team members to build, test, and release automation and selfheal capabilities.
• Vendor Liaison: Work with 1E Vendor for any raised issues related to 1E Solutions and Platform.
• Training & Technical Support: Train support staff and help with technical issues as necessary.
• Client Engagement: Work with client organizations to identify and address business needs.
• Reporting & Analytics: Design and execute SQL queries, dashboards, and reports using BI tools (e.g., Power BI, Tableau).
• Telemetry Data Analysis: Leverage telemetry data to perform in-depth analysis of system performance, user behavior, and usage patterns to identify actionable insights and optimization opportunities.
• Accurate Reporting: Ensure accurate and consistent reporting, adhering to data governance standards and aligning with internal and customer expectations.
• Presentation Creation: Create visually compelling and outcome-oriented PowerPoint presentations to effectively communicate insights, recommendations, and project progress to internal stakeholders and clients.
• Automation Opportunity Identification: Analyze incident volume trends, knowledge base (KB) articles, and support operations data to uncover automation and process improvement opportunities.
• Cross-functional Collaboration: Collaborate with cross-functional teams to drive outcomes, ensuring timely delivery and adherence to project governance frameworks.
• Analytical Framework Development: Develop analytical frameworks and models to support strategic decision-making and continuous improvement initiatives.
• Data Quality & Security: Maintain a high standard of data quality, integrity, and security across all analytics outputs and dashboards.
• Mentorship & Best Practices: Mentor and guide junior analysts and contribute to best practices.
• Cross-functional Initiatives: Lead cross-functional initiatives, coordinating with business and technical stakeholders to ensure timely, outcome-driven delivery of analytical insights.
• End-to-End Analysis Project Ownership: Own end-to-end delivery of analysis projects, from requirement gathering to final presentation, driving clarity and measurable impact.
• Best Practices & Prioritization: Responsible for setting best practices, guiding the analytics team in prioritizing tasks, and fostering a culture of continuous improvement and proactive problem-solving.
• Module Output Monitoring: Responsible for monitoring, validating, and analyzing outputs from various Tachyon modules, ensuring they align with expected behaviors and deliver measurable value to customers.

Required Skills:

• Proficiency in 1E Tachyon.
• Working knowledge of Desktop Management related technologies and processes, including Microsoft SCCM, Active Directory, networking, monitoring, patching, group policy, image development, and advanced desktop troubleshooting.
• Thorough knowledge of SQL/SQLite/PowerShell/Restful services/Web Services/WMI/Regular Expressions (RegEx)/Windows Operating System.
• Understanding of JSON, XML formats.
• Ability to consume API.
• Understanding of Windows server and client administration.
• Good understanding of Group Policy, DNS and DHCP administration.
• Proficiency in enterprise endpoint management solutions including modern management with Microsoft Intune/SCCM/VMWare WorkspaceOne.
• Excellent problem solving/analytical skills.
• Ability to work independently and as part of a team.
• Must be able to multi-task, change direction, set priorities, and meet deadlines.

Nice to have skills:

• Proficiency with other 1E tools such as Nomad/Shopping/Nightwatchman.
• Familiarity with Nexthink, SysTrack.
• Problem-solving attitude.
• Collaborative team spirit.
• Good communication skills with the ability to represent in global meetings/forums/customers.
• Good understanding of network infrastructure.
• Knowledge of Cloud Technologies.