Job Summary:
As a restaurant captain you are responsible to promote and ensureguestsatisfaction, maintaining a safe and sanitary work environment and ensure only the highest quality products are being served.
Key Responsibilities:
- Always greet and welcome guests promptly in a warm and friendly manner.
- Always thank and give fond farewell to guests conveying anticipation for their next visit.
- Assist guest with tablereservation.
- Assist guest while seating.
- Ensure guest are serviced within specified time.
- Has a good knowledge ofmenuand presentation standards.
- Speak with guests and staff using clear and professional language, and answer phone calls usingappropriate telephone etiquette.
- Able to answer any questions regarding menu and assist with menu selections.
- Able to anticipate any unexpected guest need and reacts promptly and tactfully.
- Always applies service techniques correctly and serves Food & Beverage items with enthusiasm.
- Serve foodcoursesand beverages to guests.
- Settables according to type of event and service standards.
- Recordtransactions/orders in Point of Sales systems at the time of order.
- Communicatewith the kitchen regarding any menu questions, the length of wait and product availability.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Check with guests to ensure satisfaction with each food course and beverages.
- Responsible for clearing, collecting, and returning food and beverage items to proper area.
- Maintain cleanliness of work areas, China glass, etc. throughout the shift.
- Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
- Present accuratefinal bill to guests and process payment.
Requirements:
- Good command in both spoken and written English.
- Should have pleasing personality.
- Excellent guest service skill.
- Good knowledge of food and beverage service.
