Captain and Steward

Stewards

Role Purpose: Provide table service and guest experience

Key Responsibilities:

Serve food and beverages

Maintain table cleanliness

Assist guests politely

Requirements:

0-2 years of experience

Basic hospitality training preferred

Captain (Service Captain / Floor Captain)

Role Purpose

Lead front-of-house service during shifts, ensuring excellent guest experience, smooth floor operations, and team discipline.

Key Responsibilities:

Supervise service staff during service hours

Ensure adherence to service SOPs, sequence of service, and brand standards

Handle guest interactions, feedback, and service recovery

Coordinate with kitchen & bar for order flow and timely service

Ensure table readiness, cleanliness, and section allocation

Monitor upselling, bill accuracy, and closing procedures

Skills & Experience:

Strong guest handling & team supervision skills

Clear communication with kitchen and bar

25 years experience in pubs, sports bars, or casual dining