Capacity Analyst

Your key responsibilities

• Develop complex service capacity forecasts and scalability plans using production system metrics, performance test results, and business requirements as input.
• Ensure the IT infrastructure is efficiently utilized to meet the capacity and performance requirements for services and applications. 
• Work with service delivery organizations in EY Technology to develop business forecasts and incorporate into service and component capacity plans
• Defining component resource requirements for complex services/applications and developing scalability plans
• Influencing application development and test personnel to incorporate performance measurement features at design, development and test phases
• Proactively monitor and review of service capacity performance for complex applications/Products /services and components, with service owners and operations to avoid incident/problems and ensure 
• requirements for capacity are identified and actioned
• Perform problem determination of capacity/performance issues and recommend solutions
• Oversight responsibility for the Capacity Management process for complex services and components
• Monitor capacity process compliance, recommend, develop and implement process improvements based on the analysis
• Looks for new ways to automate and enhance how we deliver capacity services. 

Skills and attributes for success

Technical/Functional skills

• Comprehensive understanding of Generative AI technologies and frameworks, implementing generative models, and integrating AI solutions into business workflows using tools such as Hugging Face, OpenAI APIs, and Python-based libraries.
• Extensive experience in data migration processes from diverse sources and on-premises systems into Data Lakes using Azure Data Factory, with expertise in designing, implementing, and optimizing ADF pipelines for seamless ETL workflows.
• Virtualization technologies, MS SQL, Network, Server Hardware, Storage and Cloud technologies
• Knowledge and in-depth experience using Capacity Modelling
• Knowledge and experience in data analysis and reporting tools such as Spotfire, Power BI and Microsoft SQL BI stack, and Excel.
• Demonstrated analytical and forecasting skills including synthesis of capacity models based on production metrics and test results, using capacity management and performance measurement tools and Excel.
• Capacity Management methodologies based on ITIL principles, and awareness of the standard service life cycle, with experience in the transition or systems to production.
• Understanding of global server architectures and planning for systems, over multiple global locations, including server performance, storage and network requirements

To qualify for the role you must have

Education:

• Bachelor degree in related discipline, or equivalent work experience (Computer, Engineering, Science, etc.) or equivalent job experience

Experience:

• 2-5 years of experience in the field of Data Science with a strong focus on Data Engineering and Generative AI
• Problem solving, communication, interpersonal, Analytic skills, strategic planning and organizational skills
• Detailed knowledge of the IT Process Landscape
• Excellent English language skills (written and verbal)
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
• Ability to work and team with a multitude of different people within and outside of IT to balance demands
• Ability to deal efficiently with escalations and difficult situations/people under pressure
• Analytical/Decision making responsibilities
• Provide recommendations to leadership for strategic vision, process development, monitoring reports, performance measurement, and tool selection
• Decide on high Impact / Risk capacity and performance issues which require Operations attention
• Ability to clearly articulate both problems and proposed solutions
• Proactive approach to identifying issues and presenting solutions and options
• Ability to prioritize personal and team workloads to best meet organizational objectives

Certification Requirements:

• Desired to have ITIL V3 Foundations or equivalent experience

Ideally, you'll also have

• Excellent communication skills and negotiation skills.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change.
• Ability to work and team with a multitude of different people to balance demands as well as understanding and integrating cultural differences and motives.

Soft skills

• Fluent English skills in speech and writing.
• Communicative personality.
• Strong teamwork and collaboration skills.
• Excellent documentation and Analytics skills.
• Self-supporting and independent attitude.