Calls & Compliance auditor

Job Title:- Calls & Compliance Auditor (Back-Office) - Chemist Box Private Limited Role Overview:

About Chemist Box Private Limited:Chemist Box Private Limited, a prominent multi-outlet retail pharmacy chain in Bihar, With 16-17 physical stores with massive expansion plan.

Position: - Calls & Compliance Auditor Location: -Patna Bihar

Key Responsibilities:

Call Monitoring: Listen to recorded calls and evaluate performance

Complaint Analysis: Review of how customer complaints are handled and resolved

Quality Scoring: Rate interactions based on predefined criteria (tone, accuracy, resolution, etc.)

Feedback & Coaching: Provide feedback to customer service for improvement

Compliance Checks: Ensure employees follow legal and company guidelines

Reporting: Prepare audit reports and highlight trends or recurring issues

Required Skills:

Strong attention to detail

Good communication and listening skills

Analytical thinking

Knowledge of QA (Quality Assurance) processes

Familiarity with CRM or call-center tools

Educational Qualification:

Minimum:- Graduate or above

Experience:- More than 1 year of experience in a similar role

Salary Package & Other Benefits: -

Pay: 15,000.00 - 20,000.00 per Month +PF+ESIC