Call Recording & Quality Assurance Manager

About Company :

Our client is a global technology consulting and digital solutions company, resulting from the merger . It focuses on helping businesses leverage digital technologies to reimagine business models, accelerate innovation, and drive growth. The company provides services across various industries, including digital transformation, consulting, and application development.

Role : Call Recording & Quality Assurance Manager

Location :Delhi/Noida

Experience:4-6 Yrs

Interview Mode : virtual

Work mode : Hybrid

Job type: C2H

Immediate Joiner's +15 Day's

JOB DESCRIPTION :

Recording Issues resolutions

Call recording & Quality Management rules ingestion, mapping with ACD's, integrating with Kinesis streams etc.

Compliance Management (Like PCI/DSS point of view)

Cross Skills : Calibrio, NICE voice recorder Admin knowldege, Trouble shooting of the same.