Call Quality Specialist - Digital Marketing (Real estate )

This is a full-time role for a Quality specialist to monitor, evaluate, and improve the quality of leads, sales calls, site visit processes, and overall customer interactions. The role focuses on ensuring high standards in lead handling, CRM updates, sales communication, and compliance with company guidelines.

Key Responsibilities

Audit inbound and outbound sales calls, WhatsApp chats, emails, and CRM entries

Evaluate lead quality from digital campaigns such as Google Ads, Meta Ads, portals, and referrals

Ensure proper follow-ups, accurate data entry, and timely updates in CRM system

Identify gaps in sales communication, scripts, and objection handling

Share detailed quality reports with the sales and marketing teams

Provide feedback and recommendations to improve conversion rates

Track lead leakage, duplication, and misreporting issues

Support training teams with insights for improving sales performance

Required Skills & Qualifications

Experience in real estate sales, CRM, or quality analysis

Good communication and listening skills

Attention to detail and analytical mindset

Hands-on experience with CRM tools (LSQ, Salesforce, Zoho, or similar real estate CRM)

Knowledge of call auditing and quality parameters

Ability to create clear reports and performance dashboards

Qualifications:

Graduates/Post Graduates.

Minimum 1-2 years of experience is a plus

Benefits:

Salary - Rs 30,000 - Rs 45,000