Call Coordinator

Job Accountabilities

Call Management - Answer and professionally manage all incoming calls related to IT issues or service requests.

Ticket Logging & Accuracy: Log all calls and requests meticulously into the ticketing system, ensuring all information (user details, issue description, severity) is accurate and complete.

Sharing the Ticket ID with the user & keep end-users informed about the status of their requests

Answer and manage incoming calls related to IT issues or service requests.

Provide process-related assistance and basic troubleshooting guidance to end-users over the phone

Monitor the progress of open tickets and follow up with technicians to ensure timely resolution

Working in Shifts for 24X7 support

Skills Required (Knowledge and Skills)

Good Communication Skills

Clear and Pleasant Voice

Active Listening

Empathy

Basic knowledge of Windows & MAC Operating systems

Basic knowledge of Desktops & Laptop Hardware.

• ITIL knowledge

Key Attributes (Experience and Qualifications)

Graduate in BE (IT / CSE)/ B. TECH /BCA / BSC-IT

Experience 0 to 1 yrs