Search by job, company or skills

G

Call Centre Manager

Gvk Emergency Management And Research Institute Gvk Emri
Bhopal
9-14 Years

This job is no longer accepting applications

new job description bg glownew job description bg glownew job description bg svg
  • Posted 4 months ago

Job Description

Call Centre Manager

GVK Emergency Management and Research Institute (GVK EMRI) is seeking a highly experienced Call Centre Manager to oversee all operations of our State Command Center (SCC) in Hyderabad, Telangana. This leadership role is critical for managing call taking, quality control, and shift operations, ensuring strict adherence to SLAs, and driving continuous improvement in service delivery for the Dial 112 project.

Role & Responsibilities:

  • Manage all operations of the State Command Center (SCC), including call taking, quality control, and shift management.
  • Ensure adherence to SLAs by monitoring real-time performance and implementing corrective actions.
  • Supervise call takers and ensure continuous improvement in service delivery through quality audits.
  • Oversee administrative tasks related to the Dial 112 Call Center.
  • Coordinate with MP Police and PMC to provide timely data, reports, and operational updates.
  • Ensure availability of trained staff across shifts and manage scheduling efficiently.
  • Analyze call center trends and recommend improvements in SOPs and technology usage.
  • Conduct training and skill development programs for operational teams.
  • Provide performance feedback and initiate process corrections where required.
  • Maintain compliance with emergency service protocols and data security standards.
  • Collaborate with technical teams for seamless operations and system uptime.

More Info

Job Type:
Permanent Job
Industry:
Professional Services
Role:
Other Roles
Function:
Others
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Gvk Emergency Management And Research Institute Gvk Emri

EMRI Green Health Services (formerly GVK EMRI) is a pioneer in Emergency Management Services in India. As a not – for – profit professional organization operating in the Public-Private Partnership (PPP) mode, EMRI Green Health Services is the largest professional Emergency Service Provider in India today.
April 2005 was the turning point for emergency medical services in India. The organization was incepted with the objective of delivering comprehensive, speedy, reliable and quality Emergency Care Services. This has been done by establishing an Emergency Response System that coordinates every emergency through a single toll free number 108/112 which when called in an emergency ensures prompt communication and activation of a response that includes, assessment of the emergency, dispatch of the ambulances, along with a well trained Emergency Medical Technician to render quality pre-hospital care and transport of the patient to the appropriate health care facility. Today, 108 is synonymous with the best-in-class emergency service and has been acknowledged as the most efficient, speedy, reliable, and caring service provider in its category.
With increased focus on research and analytics, EMRI Green Health Services now, also enters into the arena of protecting law and order in the society. EMRI Green Health Services has left no stone unturned to reach out the needy by extending its reach through various Help Line and Specific Segment oriented Focused Services as an offshoot of the vast expertise gained through the last 19 years of 108 EMS Operations across the length and breadth of it’s operational states in India.

Job ID: 120893425

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 05-11-2025 07:35:52 AM
Homejobs in BhopalCall Centre Manager